Kristi Wiesner
Sturgeon Bay,WI
Summary
Strategic Administrative Leader & Wellness Advocate"Dedicated professional with over 30 years of experience in administrative operations and high-touch customer service. Following a transformative personal wellness journey within the YMCA—which inspired a transition into Personal Training—I possess a unique 360-degree perspective on the member experience. I combine decades of organizational precision with a leadership style rooted in deep empathy, active listening, and refined communication. Having mastered the art of building community trust and streamlining complex facility logistics, I am now seeking to give back to the YMCA as a Wellness Center Coordinator. I am committed to leveraging my extensive professional background to foster a supportive environment, mentor staff, and drive the YMCA’s mission of community health and operational excellence."
Overview
13
13
years of professional experience
1
1
Certification
Work History
Membership Lead and Personal Trainer
Door County YMCA
03.2024 - Current
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Connected customers with services based on individual needs and vendor capabilities.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Provided ongoing support and motivation to clients, enhancing retention and satisfaction rates.
- Implemented new training methods based on current fitness trends to improve program offerings.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Server / Bartender
Bar & Cottages
04.2023 - Current
- Delivered exceptional customer service in fast-paced environment.
- Assisted in food and beverage preparation to enhance guest experience.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Trained new staff on menu items and service protocols to improve team performance.
- Maintained cleanliness and organization of dining area to uphold safety standards.
- Resolved customer complaints promptly, enhancing guest satisfaction ratings.
- Implemented upselling techniques, contributing to increased sales of specialty items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Nicolet National Bank
06.2022 - 01.2024
- Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
- Managed account information updates and ensured accuracy across systems to streamline processes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed cash drawer, ensuring compliance with bank policies and security protocols.
- Conducted regular audits of cash handling processes to ensure adherence to regulatory requirements.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
Administrative Assistant
Stangle Accounting & Tax Services
09.2019 - 06.2022
- Managed scheduling and appointment coordination for client consultations.
- Processed incoming correspondence, ensuring timely communication with clients and team members.
- Maintained and organized financial records using accounting software systems.
- Assisted in preparation of tax filings, ensuring compliance with regulations and deadlines.
- Coordinated office supplies procurement, optimizing inventory levels for operational efficiency.
- Collaborated with accounting team to enhance workflow processes, improving overall productivity.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Sales Associate
Appliance Avenue
01.2018 - 09.2019
- Enhanced customer satisfaction by providing personalized product recommendations and demonstrating appliance features.
- Developed strong product knowledge to educate customers on appliance specifications and benefits.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on best practices for customer engagement and product presentation techniques.
Sales Associate
Quietwoods RV Sturgeon Bay
01.2016 - 12.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Lead
Cellcom
12.2012 - 01.2016
- Led sales team in achieving quarterly targets through strategic planning and execution.
- Developed training programs to enhance team performance and product knowledge.
- Implemented CRM systems to streamline customer interactions and improve follow-ups.
- Analyzed market trends to inform sales strategies and identify growth opportunities.
- Monitored sales metrics to assess performance and drive continuous improvement initiatives.
- Coordinated cross-functional collaboration between sales, marketing, and product teams for cohesive strategy execution.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Education
High School Diploma -
Southern Door High School
Sturgeon Bay, WISkills
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Problem-solving abilities
- Multitasking
- Excellent communication
- Active listening
- Product knowledge
- Interpersonal skills
- Self motivation
- Task prioritization
Certification
Certified Personal Trainer
Certified in Professional CPR & First Aid
Certified Group Instructor
Certified in the YMCA's Foundations in Strength and Conditioning
Timeline
Membership Lead and Personal Trainer
Door County YMCA
03.2024 - Current
Server / Bartender
Bar & Cottages
04.2023 - Current
Customer Service Representative
Nicolet National Bank
06.2022 - 01.2024
Administrative Assistant
Stangle Accounting & Tax Services
09.2019 - 06.2022
Sales Associate
Appliance Avenue
01.2018 - 09.2019
Sales Associate
Quietwoods RV Sturgeon Bay
01.2016 - 12.2018
Sales Lead
Cellcom
12.2012 - 01.2016
High School Diploma -
Southern Door High School