Michael Nelson
Los Angeles,CA
Summary
Resourceful sales professional with 10+ years of telemarketing and inside sales experience, specializing in outbound calling, lead generation, and CRM management. Demonstrates strong negotiation and customer service skills, consistently exceeding booking targets and building lasting client relationships. Adept at using Salesforce and developing effective sales strategies to drive business growth in dynamic environments.
Overview
15
15
years of professional experience
Work History
Membership Counselor/Certified Personal Trainer
NASM, LA Fitness
10.2023 - Current
- Led a team of fitness professionals, utilizing strong communication and negotiation skills to achieve organizational goals.
- Delivered exceptional customer service by addressing client questions and concerns promptly and professionally.
- Developed personalized training programs, demonstrating the ability to engage and build rapport with clients.
- Maintained detailed records of client interactions and progress, ensuring accurate documentation and follow-up.
Travel Sales Consultant-Reservation
Viking Cruises
09.2021 - 01.2023
- Conducted outbound calls to prospective clients, introducing travel products and services to generate leads.
- Utilized CRM software to input and manage client information and track sales activities.
- Demonstrated strong negotiation skills to secure bookings and meet daily targets.
- Provided exceptional customer service by addressing client inquiries and building lasting relationships.
Senior Tax Consultant
Edge Financial
01.2018 - 01.2020
- Facilitated client consultations, demonstrating strong communication and rapport-building skills.
- Assisted in audit support by maintaining detailed records and managing client information.
- Advised clients on solutions, utilizing consultative selling and negotiation skills to address concerns.
Retention Sales Manager
Green Solar Technologies
12.2016 - 12.2018
- Implemented customer relationship management practices to enhance engagement and satisfaction.
- Executed client retention strategies, demonstrating negotiation and objection handling skills.
- Utilized cross-selling techniques and outbound calling to promote products and generate leads.
- Maintained detailed records of client interactions and outcomes to support business development.
Digital Marketing Consultant
Moneytips.com
01.2015 - 01.2016
- Prospected and qualified leads through outbound calling and digital outreach.
- Built rapport with potential clients, effectively communicating benefits and addressing objections.
- Maintained accurate records of sales activities and client interactions in CRM platforms.
Digital Marketing Consultant
Rent.com
02.2013 - 01.2015
- Conducted outbound calls to identify and qualify new sales leads for digital marketing solutions.
- Engaged clients through consultative selling and strong communication skills.
- Documented client information and sales progress in CRM systems for accurate tracking.
Digital Marketing Consultant
Realtor.com
02.2011 - 06.2014
- Prospected and qualified leads via outbound calls, promoting digital marketing solutions.
- Built strong client relationships through effective communication and customer service.
- Maintained detailed records of calls and outcomes in CRM platforms.
Education
AA - Associate of Arts
Cal State University Northridge
12.2001
Skills
- Telemarketing
- Outbound calling
- CRM
- Salesforce
- Sales lead qualification
- Sales negotiation
- Objection handling (sales technique)
- Account Management
- Inside Sales
- Customer Service
- Deal closing
- Consultative selling
- Prospecting
- Sales presentations
- Lead generation
Timeline
Membership Counselor/Certified Personal Trainer
NASM, LA Fitness
10.2023 - Current
Travel Sales Consultant-Reservation
Viking Cruises
09.2021 - 01.2023
Senior Tax Consultant
Edge Financial
01.2018 - 01.2020
Retention Sales Manager
Green Solar Technologies
12.2016 - 12.2018
Digital Marketing Consultant
Moneytips.com
01.2015 - 01.2016
Digital Marketing Consultant
Rent.com
02.2013 - 01.2015
Digital Marketing Consultant
Realtor.com
02.2011 - 06.2014
AA - Associate of Arts
Cal State University Northridge