Kristi Wills Palmer
Platte City,MO
Summary
Highly reliable and detail-oriented logistics and administrative professional with extensive experience in dispatch operations, DOT compliance, team supervision, and customer service. Recognized for strong problem-solving and troubleshooting abilities, calm decision-making under pressure, and consistent follow-through. A dependable asset with a proven track record of supporting drivers, resolving operational issues, and ensuring on-time performance. Recently returned from a planned retirement and eager to re-enter the workforce with a stable, growth-oriented organization.
Overview
7
7
years of professional experience
Work History
Dispatcher / Logistics Coordinator
Tri-National, Inc.
Dublin
07.2024 - 11.2024
- Managed over 100 drivers.
- Monitored and assigned drivers based on DOT Hours of Service and company policy
- Communicated daily with drivers to ensure service requirements and compliance
- Coordinated with brokers and customers to maintain on-time deliveries
- Troubleshot driver issues including breakdowns and route delays
- Maintained DOT files and performed administrative support duties
Team Supervisor
Frito-Lay
Kathleen
09.2022 - 10.2023
- Managed over 100 Frito drivers as well as vendors.
- Supervised dispatch operations and ensured timely load execution
- Assigned drivers and monitored dispatch schedules
- Coordinated delivery appointments and resolved scheduling conflicts
- Ensured DOT compliance and supported drivers and carriers
LD&T Coordinator / Dispatcher
Frito-Lay
Kathleen
02.2021 - 08.2023
- Dispatched drivers and carriers while ensuring DOT compliance
- Printed BOLs and maintained regulatory documentation
- Communicated service changes and dispatch instructions clearly
- Coordinated over 100 calls and dispatches a shift.
Human Resources Assistant
Georgia Department of Corrections – Lee State Prison
Leesburg
07.2017 - 08.2019
- Was responsible for over 200 personnel.
- Conducted new-hire orientations and prepared onboarding packets
- Processed hiring, terminations, promotions, and personnel actions
- Assisted with recruitment, interviews, and job fairs
Education
Diploma -
Lee County High School
Leesburg, GA06.1994
Certified Manufacturing Certificate -
Albany Technical College
Albany, GA09.1994
Skills
- Exceptional problem-solving & troubleshooting
- Highly dependable, punctual, and trustworthy
- DOT regulations & Hours of Service compliance
- Dispatching & load coordination
- Driver support & breakdown assistance
- Scheduling, rescheduling & time-sensitive deliveries
- Team supervision & leadership
- Customer service & professional communication
- Inventory control & administrative operations
- Accurate recordkeeping & regulatory filing
- Excel, Word, Outlook, SAP, AS-400, Omnitracs, Samsara, Geotab, PeopleNet, Dematic, ICS, DPS, Dispatch Tracker, Scribe, Peoplesoft, POST
Timeline
Dispatcher / Logistics Coordinator
Tri-National, Inc.
07.2024 - 11.2024
Team Supervisor
Frito-Lay
09.2022 - 10.2023
LD&T Coordinator / Dispatcher
Frito-Lay
02.2021 - 08.2023
Human Resources Assistant
Georgia Department of Corrections – Lee State Prison
07.2017 - 08.2019
Diploma -
Lee County High School
Certified Manufacturing Certificate -
Albany Technical College