Maeva Charles
Mount Laurel
Summary
Experienced transportation and logistics professional with strong background in dispatch operations, driver coordination, load planning, and customer communication. Skilled in managing schedules, monitoring driver hours, resolving route and delivery issues, and maintaining compliance with DOT regulations. Proven ability to work in fast-paced environments while building positive relationships with drivers, brokers, and customers. Strong organizational, communication, and problem-solving skills with experience supporting trucking and freight operations.
Overview
7
7
years of professional experience
Work History
Dispatcher / Logistics Coordinator
Newark Logistics Services
Newark, NJ
03.2022 - Current
- Coordinate daily dispatch schedules for drivers and equipment to ensure timely pickups and deliveries
- Communicate with drivers regarding delays, route changes, traffic conditions, and delivery updates
- Monitor driver hours and compliance with DOT regulations to help prevent violations
- Adjust routes and delivery assignments based on operational needs and unexpected schedule changes
- Maintain strong relationships with drivers, brokers, and customers through consistent communication and support
- Track shipments and provide real-time updates to customers and internal teams
- Utilize dispatch systems, load boards, GPS tracking, and Microsoft Office applications to manage transportation operations
- Resolve delivery and scheduling issues quickly while maintaining high customer service standards
- Support inbound and outbound freight coordination in fast-paced transportation environment
Transportation Coordinator / Customer Service Representative
King Of Freight
New Jersey
01.2019 - 02.2022
- Assisted with transportation scheduling and driver communication for regional deliveries
- Updated dispatch records and shipment information within company systems
- Responded to customer inquiries regarding delivery times, shipment status, and routing concerns
- Helped coordinate equipment availability and delivery schedules
- Maintained accurate records and ensured timely communication between operations teams and drivers
- Supported daily transportation operations while maintaining strong attention to detail
Education
Bachelor of Science -
Hofstra University
Hempstead, NYSkills
- Dispatch Operations
- Transportation Planning
- Driver Coordination
- DOT Rules & Compliance
- Route Scheduling & Adjustments
- Customer Service
- Transportation Management Systems (TMS)
- Load Tracking & Monitoring
- Driver Hours Monitoring
- Freight Coordination
- Microsoft Office Suite
- Communication & Problem Solving
- Team Collaboration
- Time Management
Timeline
Dispatcher / Logistics Coordinator
Newark Logistics Services
03.2022 - Current
Transportation Coordinator / Customer Service Representative
King Of Freight
01.2019 - 02.2022
Bachelor of Science -
Hofstra University
Additional Information
- Knowledge of DOT rules and transportation industry regulations
- Comfortable working early morning schedules and fast-paced environments
- Strong written and verbal communication skills
- Team-oriented with a customer-focused mindset
- Bilingual (if applicable, add language here)