Kristian Alphonso

Marrero,LA

Summary

Proven Collateral Specialist with a track record of enhancing customer satisfaction and streamlining collateral processes at Onpath Federal Credit Union. Expert in loan documentation and adept at managing challenging member interactions, I have significantly improved compliance and efficiency. Skilled in insurance verification and recovery strategies, my approach has always been results-oriented and member-focused. I am very organized and always do what is necessary to make things flow.

Overview

years of professional experience

Work History

Collateral Specialist

Onpath Federal Credit Union

02.2022 - Current

Maintained an organized database of all collateral-related documents, facilitating quick access during audits or examinations.
Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding collateral status and requirements.
Established strong relationships with internal and external partners to facilitate smooth processing of collateral-related transactions.
Assessed loan portfolios for compliance with underwriting policies.
Complete all paperwork for refinance, buyer/seller, and some dealership deals. To secure our collateral.
Handle negative accounts and report them to the correct systems.
Speak with members through all issues and keep them updated on what is going on.

Packaging Associate

Aunt Sally’s Praline Shop

03.2019 - 02.2022

Education

JCFA

Harvey, La

Skills

Insurance Verification
Recovery strategies
Credit analysis

Loan Documentation
Handle frustrated members
Titling issues

Timeline