- Department of Recreation and Wellness, where I enhanced facility safety and staff performance. Excelled in operations management and leadership, as well as risk management and fostering health and wellness. Achievements include streamlining emergency response procedures, significantly improving patron satisfaction and operational efficiency. Proactive and hardworking individual focused on continuous improvement in both personal and work endeavors.
- Conducted regular evaluations of facility operations to ensure a safe and welcoming environment for patron use, as well as supervising staff performance to further work toward developmental goals acting as a safe and comfortable line of communication for staff and patrons alike.
- Coordinating and following emergency response plan procedures and providing care within my scope of practice in minor and major medical situations.
- Resolving issues through active listening and open ended communication.
- Enforcing company policies with both our fitness and membership areas as well as timely completion of tasks to ensure a smooth and optimal work environment.
- Timely communicating regular updates on facility operations to upper management.