Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristian DeVillier

Sunset,LA

Summary

Seasoned Service Manager bringing Number years of Industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Manager

Lafayette Consolidated Government
03.2013 - Current

Providing expertise service work on 125 government buildings in Lafayette area.


Service on commercial ice machines.


Service and replacement on electrical breakers and ballist.

  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Analyzed service reports to identify areas of improvement.

Service Technician

Lee’s Airconditioning
01.2006 - 02.2013
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

High School Diploma -

Acadiana High School
Lafayette, LA
1999

Skills

  • Quality Assurance
  • Quality Control
  • Employee Relations
  • Technical Support
  • Coaching and Mentorship
  • Critical Thinking
  • Time Management
  • Risk Management
  • Mechanical Diagnostics
  • Maintenance and Repair
  • Reliable and Responsible
  • Supply Ordering
  • Multitasking and Organization
  • EPA Requirements
  • Preventive Maintenance
  • Honest and Trustworthy

Certification

Universal EPA Certified- Mainstream Engineering Corp.

Timeline

Service Manager

Lafayette Consolidated Government
03.2013 - Current

Service Technician

Lee’s Airconditioning
01.2006 - 02.2013

High School Diploma -

Acadiana High School
Kristian DeVillier