Kristian Dowdell
New Haven,CT
Summary
Enthusiastic and professional administrative assistant with extensive experience in office administration tasks. Efficiently handles phone calls, coordinates with clients, and serves as a liaison between branch offices. Collaborates effectively with team members under pressure.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
elm City Wellness
05.2023 - Current
- Manage and maintain files, correspondence and records.
- Addressed incoming questions through multiple channels with quick responses by email.
- Scheduled appointments efficiently.
- Clarified fee structure during consultations.
Dispatch Manager
U-Haul
01.2022 - 03.2023
- Partnered with fleet to improve regional equipment efficiency.
- Efficiently manages concurrent projects.
- Managed phone communications and appointment scheduling.
- Confirmed reservations and managed storage operations.
- Excelled in teamwork and solo tasks.
Sales Associate (Seasonal Part-Time)
Spencer's Gifts
11.2021 - 02.2022
- Oversaw successful execution of team initiatives.
- Handled point-of-sale operations.
- Ensured consistent availability of stock.
- Contributed to increased client contentment.
- Addressed and managed client issues successfully.
Assistant Manager (Seasonal)
Spirit Halloween
07.2021 - 11.2021
- Handled bank deposits ensuring financial transactions were completed accurately.
- Supervised daily transaction reports.
- Guided new team members through company processes.
- Coordinated schedules and assigned associate shifts
Dog Groomer/ pet sitter
Liaison Multiple Dog Groomer
01.2011 - 01.2020
- Delivered outstanding canine care and grooming.
- Offered comprehensive service insights during consultations.
- Maintained cleanliness of grooming room regularly.
- Experienced in comprehensive animal grooming processes.
- Handles client relations and animal care with meticulous attention.
- Utilized patience and advanced skills for managing difficult animals.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
Sales Associate/Customer Service
Orangetheory Fitness
07.2019 - 09.2019
- Handled client calls to resolve questions.
- Greeted incoming clients with warmth and professionalism.
- Serviced equipment following specified protocols.
- Led guided tours of the facility.
- Coordinated and allocated resources to achieve production, quality, and cost objectives consistently.
- Optimized merchandise placement for improved customer engagement.
- Processed cash transactions efficiently within policy guidelines.
Assistant Store Manager
NAMCO POOLS
01.2018 - 01.2019
- Managed staffing, training, and expanding business plans
- Conducted investigations on customer complaints
- Monitored staff and ensured proper protocols were being followed
Manager
Supplement City
01.2014 - 06.2018
- Responsible for assisting customers in finding the right supplements products for their needs
- Specialized in scheduling, submitting payroll, a savvy insight with social media and marketing
- Working closely with our sponsored athlete in coordinating events
- Create and coordinate quality orientation training and ongoing staff development programs
- Achieving work goals to practices for essential functions and objectives of the store
- Interview and train new hires
Receptionist
Snowflake Pet Center
01.2016 - 10.2016
- Veterinary Receptionist with 3 years of Qualifying in data, capital, Introvert, and compliance management
- Driven, results-oriented leader with a proven record of improving processes to streamline efficiency and optimize cross-functional communication
- Prepared detailed billing statements, collected payments, patient charts filling and heavy call volume
- Promptly notify the doctor of the arrival of patients, and the state of patients' condition to avoid keeping patients with serious conditions waiting for long as this could worsen their condition
Supervisor
Pet supplies Plus
01.2016 - 07.2016
- Coordinated medium-sized groups with a focus on success.
- Providing exceptional care for animals and customers through daily upkeep.
- Documented findings and recommendations in clear, detailed reports.
- Coordinate goals and targets for individual team members.
Education
High school diploma -
West Haven High School
West Haven, CT05.1998
Skills
- Pet Grooming
- Screen Printing
- Front desk
- Office management
- Google Docs
- Customer service
- Live chat
- Social media management
- Customer relationship management
- Windows
- Relationship management
- Interviewing
- Sales
- Computer networking
- Store management
- Cash handling
- Microsoft Excel
- Microsoft Office
- Communication skills
- Organizational skills
- Time management
- Clerical experience
- Microsoft Word
- Phone etiquette
Timeline
Administrative Assistant
elm City Wellness
05.2023 - Current
Dispatch Manager
U-Haul
01.2022 - 03.2023
Sales Associate (Seasonal Part-Time)
Spencer's Gifts
11.2021 - 02.2022
Assistant Manager (Seasonal)
Spirit Halloween
07.2021 - 11.2021
Sales Associate/Customer Service
Orangetheory Fitness
07.2019 - 09.2019
Assistant Store Manager
NAMCO POOLS
01.2018 - 01.2019
Receptionist
Snowflake Pet Center
01.2016 - 10.2016
Supervisor
Pet supplies Plus
01.2016 - 07.2016
Manager
Supplement City
01.2014 - 06.2018
Dog Groomer/ pet sitter
Liaison Multiple Dog Groomer
01.2011 - 01.2020
High school diploma -
West Haven High School
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