Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristian Johnson

Nashville,North Carolina

Summary

Hard Working Customer Service Associate delivering great service, expertly handling high customer volume, and retail sales. Also Experienced and reliable with extensive experience in busy call center setting, handling inbound and outbound calls to help resolve customer concerns.

Overview

3
3
years of professional experience

Work History

Foot Locker Assistant Manager

Foot Locker
08.2022 - 09.2023
  • Used POS System to scan customer purchases, calculate prices, and process transactions
  • Counted inventory to complete data entry
  • Maintained staff by recruiting, interviewing, and training
  • Supervised staff by communicating job expectations and monitoring day to day sales and customer complaints and concerns
  • Established strategic goals by gathering pertinent business, financial, service, and operations information.

Amazon Warehouse Associate

Amazon
11.2021 - 07.2022
  • Packing the customer’s order in the appropriate box size with the correct amount of packaging materials
  • Sorting out the customers orders to which all items match what is on the customer receipt so the packer could send out the orders with no issues
  • Manually apply all shipping information needed for the shipping label using computer tools and then send it out to be shipped
  • Skills used computer skills; organization and time management skills; inspecting inventory to ensure no loss of product.

Customer Service Representive

Alorica
07.2020 - 08.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High -

Northern Nash High School
Rocky Mount, NC
05.2020

Skills

  • Operations Management
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Team Motivation

Timeline

Foot Locker Assistant Manager

Foot Locker
08.2022 - 09.2023

Amazon Warehouse Associate

Amazon
11.2021 - 07.2022

Customer Service Representive

Alorica
07.2020 - 08.2021

High -

Northern Nash High School

Similar Profiles

CREATE PROFILE
Kristian Johnson