Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristian Johnson

Nashville,North Carolina

Summary

Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.

Overview

1
1
year of professional experience

Work History

Customer Care Specialist

Intelogix
01.2024 - Current
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Managed timely and effective replacement of damaged or missing products.
  • Assisted call-in customers with questions and payments
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained strict adherence to data protection regulations when handling customer information, ensuring confidentiality and security at all times.

Customer Service Representative

US Cellular Wireless
06.2023 - 01.2024
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved customer inquiries and complaints quickly.

Administrative Associate II

North Carolina DMV
04.2023 - 06.2023
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze, and report on performance.
  • Provided professional services and support in a dynamic work environment.

Education

High School Diploma -

Northern Nash High School
Rocky Mount, NC
05.2020

Skills

  • Cross-Functional Collaboration
  • System implementation
  • Customer Relations
  • Calm Under Pressure
  • Recordkeeping strengths
  • Account Updates
  • Quality Assurance

Timeline

Customer Care Specialist

Intelogix
01.2024 - Current

Customer Service Representative

US Cellular Wireless
06.2023 - 01.2024

Administrative Associate II

North Carolina DMV
04.2023 - 06.2023

High School Diploma -

Northern Nash High School

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Kristian Johnson