Kristian Jost
Henrico,VA
Summary
A position which provides me the opportunity to utilize and improve my customer service skills and to grow within the company. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CSR
Virginia Department Of Motor Vehicles
Ashland, VA
03.2023 - Current
- Consulted with customers regarding needs and addressed concerns.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Handled customer inquiries and complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Completed day-to-day duties accurately and efficiently.
Shift Manager, Cook, Server
Islamorada Fish Company
Ashland
12.2010 - Current
- Provide exceptional customer service - Ensure guest satisfaction - Settle payments - Manage food orders and proper coursing - In charge of daily monetary balancing and deposits - Cook exceptional food for the guests - Resolved issues quickly
Shift Manager, Server
Lonestar Steakhouse & Saloon
Richmond
03.2005 - 09.2010
- Oversaw server team of twenty-five and host a team of ten - Scheduled of daily monetary balancing and deposits - In charge of daily monetary balancing and deposits - Resolved issues quickly
Education
Diploma -
Brooke Point High School
05.2000
Skills
- Food Service
- Food Preparation
- Restaurant Management
- Food Safety
- POS
- Host/Hostess
- Serving Experience
- Cooking
- Kitchen Experience
- Management
- Restaurant Experience
- Cash Handling
- Customer Service
- Filing
Certification
ServSafe
Timeline
CSR
Virginia Department Of Motor Vehicles
03.2023 - Current
Shift Manager, Cook, Server
Islamorada Fish Company
12.2010 - Current
Shift Manager, Server
Lonestar Steakhouse & Saloon
03.2005 - 09.2010
Diploma -
Brooke Point High School
ServSafe
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