Kristian Lopez
Tempe,AZ
Summary
Results-driven professional with a commitment to exceeding standards. Constantly driven toward mission/job success. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from guests. Enthusiastic team member providing support for other departments as needed and accomplishing improvement of job goals with an expert understanding of business needs, public perception and media practices. Deadline-driven, tenacious, and successful at thriving in high-pressure environments. The ability to influence and inspire others to perform at peak levels, ensuring quality work. Always positive-minded and prioritizes TEAM over self.
Overview
9
9
years of professional experience
Work History
Educator
Lululemon Athletica
Tempe, AZ
11.2023 - 04.2025
- Interact with guests to ensure great guest experience in a manner that values guests' time.
- Assess guests' needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
- Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
Military Police Officer
US Navy
08.2020 - 06.2022
- Enforced military laws and regulations.
- Diffused hostile situations with effective negotiation techniques.
- Mitigated risk with immediate emergency response security.
- Served community during special events/holidays.
- Ensured safety for all installation affiliates and their families.
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
Nuclear Weapons Security
US Navy
11.2017 - 02.2020
- Dedicated to the protection, storage, and maintenance of Trident II missiles and Nuclear Weapons Security.
Maintenance Worker
Golds Gym SoCal
02.2017 - 07.2017
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Reported required maintenance or repairs to management and maintained supply inventory.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Gym Staff Member
Pacific Union College
08.2016 - 01.2017
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
Education
Bachelor of Science - Communication Studies
Arizona State University
Tempe, AZ05.2025
Certificate - Entrepreneurship And Innovation
Arizona State University
Tempe, AZ07-2025
Certificate - Sales And Marketing
Arizona State University
Tempe, AZ07-2025
Skills
- Influential/ Servant Leadership
- Effective Communication
- Team Collaboration
- Brand Representation
- Customer Relationship Management
- Decision-Making
- Multitasking Capacity
- Time Management
Accomplishments
- Selected for Navy Special Warfare training.
- Recognized for Outstanding Volunteer Service during military service.
- Awarded Humanitarian Service Medal for exemplified professionalism and service during COVID-19 pandemic.
- Awarded Navy and Marine Achievement Medal for outstanding job performance and surpassing job requirements and qualifications.
- Improved business/facility environment through exceptional customer service and relationships.
Languages
Spanish (Native)
Timeline
Educator
Lululemon Athletica
11.2023 - 04.2025
Military Police Officer
US Navy
08.2020 - 06.2022
Nuclear Weapons Security
US Navy
11.2017 - 02.2020
Maintenance Worker
Golds Gym SoCal
02.2017 - 07.2017
Gym Staff Member
Pacific Union College
08.2016 - 01.2017
Bachelor of Science - Communication Studies
Arizona State University
Certificate - Entrepreneurship And Innovation
Arizona State University
Certificate - Sales And Marketing
Arizona State University
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