Kristian Ortega
Long Beach,CA
Summary
Energetic seasoned server with five years of experience in a range of customer oriented roles such as hosting, food running and serving. Equipped with the finesse to effectively communicate with a variety of clientele and personality types especially in the workplace. Seeking to apply professional background with a restaurant that values a guest-driven approach to hospitality.
Overview
10
10
years of professional experience
Work History
Beertender
Ballast Point
Long Beach, CA
08.2024 - Current
- Cleaning and stocking glassware, bar equipment, and workstations while the brewery was bustling with guests.
- Maintaining an accurate cash drawer throughout shift and ensuring proper balance at the end of each shift.
- Making drinks according to recipes, using standard measuring tools and ingredients.
- Providing excellent customer service by engaging guests in conversation while pouring drinks or refilling glasses as needed.
- Assisting with inventory management tasks such as restocking supplies when necessary.
- Performing opening, closing duties such as setting up, breaking down the bar area accordingly.
- Utilizing POS systems for order entry accuracy and efficient payment processing.
- Planned and coordinated special events to boost customer numbers and profits.
Server
BJ's Restaurant & Brewhouse
Montebello, CA
01.2015 - 03.2020
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Delivered a friendly and effective service to ensure the guest has a more than pleasant experience.
- Trained newcomers in both host and server positions.
- Instilled the importance of the host position, being the starting point of a guests' dining experience, to trainees.
- Ensured optimal clientele experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly.
- Worked my way up from hosting to serving through hard work and dedication.
Education
Associate of Arts -
Cerritos College
Norwalk, CA05-2023
Skills
- Menu memorization
- Dining customer service
- Check payment processing
- Table Bussing
- Service prioritization
- Use of POS Terminals
- Able to adapt with lack of scheduled employees
- Works well with others
- Communicates with team members
- Glassware maintenance
- Suggestive Selling
- Beverage Preparation
Timeline
Beertender
Ballast Point
08.2024 - Current
Server
BJ's Restaurant & Brewhouse
01.2015 - 03.2020
Associate of Arts -
Cerritos College
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