Kristian Ponce Martinez
Roxbury,MA
Summary
Dynamic Customer Service Sales Advisor with proven success in driving membership sales and resolving customer inquiries. Skilled in multilingual communication and team collaboration, committed to enhancing customer experiences and achieving business goals.
Overview
4
4
years of professional experience
Work History
Customer Service Advisor & Salesman
Scrub A Dub Car Wash
Dorchester, Massachusetts
08.2022 - Current
- Achieved substantial membership sales through targeted outreach efforts.
- Assisted customers with service inquiries and product selections.
- Resolved customer complaints with active listening and problem-solving skills.
- Coordinated with team members to optimize daily operations workflow
Music Performance
Boston Arts Academy Foundation
Boston, MA
08.2023 - 05.2024
- Performed diverse piano pieces for various events and occasions (Classical, Latin, Jazz, Big Band Ensemble).
- Instructed students on music theory, rhythm, pitch, sight-reading, composition, and performance techniques, equipping them with essential skills for musical development.
- Encouraged self-expression through creative projects.
Community Service Volunteer
Emerald Necklace Conservancy
Boston, Massachusetts
05.2023 - 07.2023
- Educated visitors on conservation practices and local wildlife preservation efforts.
- Participated in park cleanups, enhancing environmental quality by removing debris and preserving green spaces.
- Collaborated with team members to maintain park areas and natural spaces.
Education
Bachelor of Science - Computer Science
University of Massachusetts, Boston
Boston, MA05-2028
High School Diploma -
Boston Arts Academy
Boston, MA05-2024
Skills
- Sales techniques
- Multilingual proficiency in English, Spanish, and Japanese
- Team collaboration
- Arts Performance
- Problem solving
- Data analysis
- Proficient in Python and Java
- Multitasking
- Consistency
Timeline
Music Performance
Boston Arts Academy Foundation
08.2023 - 05.2024
Community Service Volunteer
Emerald Necklace Conservancy
05.2023 - 07.2023
Customer Service Advisor & Salesman
Scrub A Dub Car Wash
08.2022 - Current
Bachelor of Science - Computer Science
University of Massachusetts, Boston
High School Diploma -
Boston Arts Academy