Kristiana Raca
Fairview,NJ
Summary
To be a passionate customer service representative and continue building experience in customer care. To treat every client with the care and respect that they deserve while understanding how to best serve their needs. I am seeking to leverage my strong communication and leadership expertise to the hospitality industry.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank of America
09.2022 - Current
- Build rapport and uncover clients' short- and long-term financial needs by following the BRC process, be it personal and/or business, through advising and providing them with the best solutions and connecting them with specialists
- Engaging and educating both consumers and small business clients in the lobby by leveraging available resources, technologies, and processes to fulfill their financial needs
- Drive responsible growth in the financial center both on the platform and CSR window by conducting the transactions and uncovering the client's life goals
- Manage and grow book-of-business through CMC by conducting outbound relationship calls and creating follow-up appointments with new and existing clients via digital resources Ex
- May I Call, May I Text and email communications
- Identifying referral opportunities and warm-transferring the clients to an appropriate platform associate
- Minimizing risks with verification tools to assist clients with transactional requests while engaging a leader for support when necessary
- Perform cash responsibilities effectively such as deposits, withdrawals, issuing cashier's checks, redeeming bonds and exchanging foreign currencies
Learning Ambassador
Amazon
09.2020 - 07.2022
- Trained new associates from orientation to the end of their training period
- Kept in touch with new trainees to monitor their progress and track their day-to-day tasks
- Adapt instructional content or delivery methods for different levels or types of learners
- Developed strong multitasking abilities, time management skills, physical endurance, and strength
- Instruct trainees individually and in groups, using various teaching methods
Sales Consultant
Gwinnett Place Nissan
10.2019 - 07.2020
- Handled the customer sales process from meet-and-greet to final paperwork
- Identified each customer's verbal and nonverbal communication tactics to know which approach fits best with that specific customer
- Maintained high-quality customer relationships during and after the sales process
- Managed appointments via email and phone to maintain daily businesses
- Memorized inventory along with their specifications to reinforce the sales process
- Collaborated with colleagues to exchange information, such as selling strategies or marketing information
Education
A.A - Graphic Design
South Suburban College
01.2018
Skills
- Customer Relationship Management (CRM)
- Relationship building and management
- Financial services
- Portfolio management
- Banking relationship management
- Employee training assistance
Websites
Summary - Objective
To be a passionate customer service representative and continue building experience in customer care. To treat every client with the care and respect that they deserve while understanding how to best serve their needs. I am seeking to leverage my strong communication and leadership expertise to the hospitality industry.
Timeline
Relationship Banker
Bank of America
09.2022 - Current
Learning Ambassador
Amazon
09.2020 - 07.2022
Sales Consultant
Gwinnett Place Nissan
10.2019 - 07.2020
A.A - Graphic Design
South Suburban College