Kristian L. De La Torre
Brownsville,TX
Summary
Servant Leader through a refined and innovative work ethic, experienced business management mindset, and leadership mentality with extensive experience in customer service and social work in multifaceted areas of business and professional settings. Recognized for championing and delivering exceptional service to clientele, while thoroughly completing tasks accurately and efficiently.
Overview
12
12
years of professional experience
Work History
Shelter Services Coordinator
ProBAR
04.2024 - Current
- Coordinate and assign Children's Project shelter services, including primarily legal orientation and legal screenings, at local immigration detention facilities within time mandated by current funding contract(s).
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Serve as a point of contact for assigned ORR detention shelter(s) in division's service area and maintain stakeholder relationships, including by delivering regular shelter staff trainings and meeting with key shelter staff to address challenges.
Unaccompanied Child Legal Services Specialist
ProBAR
03.2022 - 04.2024
- Facilitated child-friendly and age-appropriate legal orientation to detained children to inform children regarding immigration removal proceedings and access to representation.
- Conducted age-appropriate legal screenings to assist with referral to pro-bono counsel by obtaining consent from unaccompanied children for required referrals.
- Provide trauma-informed, child-friendly, age, and language appropriate individual legal screenings at detention facility for unaccompanied children.
- Prepared unaccompanied children nearing their 18th birthday by delivering "age-out talks" before becoming transferred to ICE Custody if not reunified while in shelter care.
- Participated and engaged in regular training regarding provision of child-friendly service delivery, including services tailored to special needs populations, pregnant/parenting, tender-age, non-Spanish speaking, and LGBTQIA youth
Program Trainer
Southwest Key Programs
06.2021 - 03.2022
- Developed comprehensive training programs for diverse audiences, leading to increased employee proficiency and productivity.
- Conducted regular follow-up with trainees to assess knowledge retention, providing additional support as needed to ensure long-term success.
- Managed scheduling, logistics, and participant registration for multiple concurrent training events, ensuring seamless execution of all programs.
- Mentored junior trainers in effective teaching methodologies and best practices, fostering a supportive team environment.
- Certified as an American Red Cross Instructor, Crisis Prevention Institute Instructor, QPR Facilitator, and PAXIS Community Educator.
- Achieved content mastery for required training curriculum to implement high-quality and effective training expectations for all staff.
Director of Operations and Licensed Bail Bondsman
Bad Boyz Bail Bonds
11.2015 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements through recruitment.
Director of Marketing, Hospitality, and Operations
Chick-fil-A
07.2019 - 10.2020
- Achieved the most prestigious goal and award that Chick-Fil-A honors their franchises with, being the Symbol of Success, where a franchise grows in sales by over 20% from the previous year in both 2019 and 2020.
- • Coordinated and implemented planning, through Return-On-Investment/Opportunity (ROI/ROO) metrics, while collaborating with other organizations for opportunities and events in the community through outreach, philanthropic service, along with initiatives from the local school districts, agencies, and youth efforts.
- Arranged fundraising opportunities for local schools and organizations while maintaining a budget through metrics to ensure feasibility during each endeavor for remarkable consumer experiences.
- Supervised, developed and led over 60 restaurant Team Members for daily operations while adapting to the changes imposed by the COVID-19 pandemic.
- Composed and delegated tasks with direction to a group of individuals selected to a newly comprised Marketing and Hospitality Team.
Lead Cross-Functional Specialist
H-E-B
01.2013 - 07.2019
- Enhanced overall team efficiency by streamlining processes and implementing innovative solutions.
- Established strong relationships with clients, providing exceptional support and earning their trust as a reliable partner in achieving their goals.
- Developed comprehensive training materials, elevating employee skillsets and performance levels.
- Coordinated efforts across departments ensuring seamless collaboration towards shared objectives.
- Championed change management strategies mitigating potential resistance and facilitating smooth transitions during periods of transformation.
Education
Master of Arts - Business Administration And Management
The University of Texas - Rio Grande Valley
Brownsville, TX05.2025
Bachelor of Arts - Business Administration And Management
The University of Texas Rio Grande Valley
Brownsville08.2019
Skills
- Relationship Building
- Customer Service
- Recruitment expertise
- Data Visualization and Presentations
- Effective Communication Practices
- Strong leadership qualities
Languages
Spanish & English
Native or Bilingual
Timeline
Shelter Services Coordinator
ProBAR
04.2024 - Current
Unaccompanied Child Legal Services Specialist
ProBAR
03.2022 - 04.2024
Program Trainer
Southwest Key Programs
06.2021 - 03.2022
Director of Marketing, Hospitality, and Operations
Chick-fil-A
07.2019 - 10.2020
Director of Operations and Licensed Bail Bondsman
Bad Boyz Bail Bonds
11.2015 - Current
Lead Cross-Functional Specialist
H-E-B
01.2013 - 07.2019
Master of Arts - Business Administration And Management
The University of Texas - Rio Grande Valley
Bachelor of Arts - Business Administration And Management
The University of Texas Rio Grande Valley
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