Kristianna Bartley
Orlando,FL
Summary
- Ability to work on my own or in a team, strong communication skills, delivering high level of customer service
- Positive attitude, logical thinking, flexibility, collaboration, delegating tasks
- Experience with Rooms Division and Front Office
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Spirit Airline Flight Attendant
Orlando Airport
11.2022 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Guest Experience Agent/Shift Supervisor
W Miami
07.2021 - 08.2022
- Welcoming and greeting guests into 5 star hotel, assist with check-in and check-out process for all guests.
- learning LightSpeed Reservation system.
- Answer record and process all guest requests, questions, and concerns via telephone, email, and mobile communications device.
- Maintain confidentiality of proprietary information, run room status discrepancies, liaised with Engineering and Food and Beverage Departments
- Processed financial transactions accurately, maintaining strict attention to detail in handling billing matters.
- Managed reservations system effectively, reducing booking errors and maximizing revenue opportunities.
- Researched and resolved billing disputes
Receptionist/Assistant Manager
Hand and Stone Massage & Facial spa
02.2021 - 07.2021
- Schedule appointments, handle inbound and make outbound calls, manager access to assist with manager duties, handles escalation with clients, check clients in and out, filing and paperwork
- Managed client billing accounts
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary. Assistant Spa manager
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
Office Assistant
Badcock Home Furniture
04.2020 - 04.2021
- Answer phones, process payments, record keeping, assisted with billing and invoices, scheduled appointments
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Assisted with onboarding of new employees.
Customer Service Representative
Humana
- 06.2019
- Scheduling appointments, assisting members with answering questions regarding accounts, trained new employees, copying, scanning and faxing documents for appointments
Education
HIGH SCHOOL DIPLOMA -
Coral Springs High School
Coral Springs, FL06.2016
Skills
- Microsoft office (Word, PowerPoint, Excel)
- LightSpeed
- Sabre
- Customer Service
- Cash Management
- Filing System Management
- Record Preparation
- Conflict Resolution
- Time Management
- Administrative Support
- Excellent Communication
- Adaptability
Languages
English
Class Projects Achievements Awards
- Employee of the Month - W Miami February 2022- Miami, FL
- Captain & Logistics Officer AFJROTC - Coral Springs High School Coral Springs, FL
- ServSafe Certificate In Culinary : May 2016
Personal Information
- Title: Front Desk Supervisor
- Nationality: American
References
- Michelle Kaufman, (954) 551-5724, Rooms Operations Manager, Miami, FL
- Timothy Rogers, (914) 787-9659, Security Manager, Miami, FL
Timeline
Spirit Airline Flight Attendant
Orlando Airport
11.2022 - Current
Guest Experience Agent/Shift Supervisor
W Miami
07.2021 - 08.2022
Receptionist/Assistant Manager
Hand and Stone Massage & Facial spa
02.2021 - 07.2021
Office Assistant
Badcock Home Furniture
04.2020 - 04.2021
Customer Service Representative
Humana
- 06.2019
HIGH SCHOOL DIPLOMA -
Coral Springs High School