Kristie Doan
Summary
Demonstrated exceptional interpersonal and organizational skills as a hostess/waitress, ensuring a seamless and enjoyable dining experience for patrons. Proven ability to manage high-pressure situations with grace and efficiency. Additionally, as a receptionist, adeptly handled inquiries, provided excellent customer service, and maintained an organized and welcoming front desk, contributing to a positive overall customer experience.
Overview
1
1
year of professional experience
Work History
Guest Service Agent
Residence Inn Marriott
08.2023 - Current
- Collected room deposits, fees, and payments.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Server /Restaurant Hostess
Crab Station
02.2023 - 07.2023
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Answered customer questions about hours, seating, and menu information.
- Maintained a clean work space throughout the day to ensure safety standards are met.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma -
Ischool High School
Lewisville, TX05.2024
Skills
- Hospitality Best Practices
- Registration Management
- Product Rotation
- Food Safety
- Quality Assurance
- Guest Communication
- Guest Inquiry Resolution
- Dining Area Maintenance
- Workflow Planning
Accomplishments
- Awarded two Gold Medals in the Visual Arts Scholastic Event (VASE), showcasing exceptional talent and creativity in artistic endeavors.
- Achieved and maintained a stellar 3.8 GPA throughout high school, excelling in a challenging curriculum that included Honors and Advanced Placement (AP) classes, demonstrating consistent dedication to academic excellence.
- Exemplified tech-savvy prowess through the successful assembly of a personal computer, showcasing hands-on expertise in hardware configuration and system integration.
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Guest Service Agent
Residence Inn Marriott
08.2023 - Current
Server /Restaurant Hostess
Crab Station
02.2023 - 07.2023
High School Diploma -
Ischool High School
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