Kristie Doughty
Hodgenville,KY
Summary
Offering solid foundation in customer service and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in General Service Representative role.
Personable and energetic with passion for customer service and hospitality. Knowledge of customer service best practices, combined with skills in POS systems and inventory management. Dedicated to creating enjoyable experiences and contributing positively to team dynamics.
Overview
24
24
years of professional experience
Work History
Housekeeper
Baymont By Wyndham
06.2021 - 11.2024
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
- Executed thorough cleaning protocols using industry-standard tools and products for optimal hygiene.
- Conducted inventory management of cleaning supplies, optimizing usage while minimizing waste.
- Collaborated with maintenance team to report issues and coordinate repairs, ensuring a safe environment for guests.
- Implemented effective time management strategies to complete tasks within allocated schedules without compromising quality.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Cashier
The Home Depot Inc
06.2021 - 09.2024
- Processed customer transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to streamline processes and enhance operational efficiency across the store.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
CNA
Bayada Home Health
02.2022 - 03.2024
- Provided compassionate care to patients, aiding in daily living activities and enhancing overall well-being.
- Monitored vital signs and reported changes to healthcare teams, ensuring timely interventions.
- Assisted with medication administration according to prescribed schedules, maintaining adherence and safety protocols.
- Developed personalized care plans in collaboration with interdisciplinary teams, improving patient outcomes.
- Advocated for patient needs by effectively communicating preferences and concerns to healthcare providers.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Representative
Dollar Tree Stores
02.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Customer Service Cashier
S-Mart
05.2013 - 06.2015
- Managed daily cash transactions, ensuring accuracy and efficiency in handling customer payments.
- Trained new team members on point-of-sale systems and customer service protocols.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Maintained organized register area, promoting a clean and welcoming environment for customers.
- Collaborated with management to develop effective promotional strategies that increased sales opportunities.
- Monitored inventory levels at the register, facilitating timely restocking of essential supplies.
Overnight Stocker
Walmart
04.2013 - 05.2015
- Stocked shelves with merchandise, ensuring optimal product placement and visibility.
- Assisted in unloading deliveries, maintaining inventory accuracy and organization.
- Collaborated with team members to streamline restocking processes and improve efficiency.
- Monitored inventory levels, identifying discrepancies and implementing corrective actions.
CNA
Tender Touch Homecare
02.2013 - 03.2015
- Developed personalized care plans in collaboration with interdisciplinary teams, improving patient outcomes.
- Assisted with medication administration according to prescribed schedules, maintaining adherence and safety protocols.
- Maintained accurate documentation of patient progress and care activities, promoting transparency and accountability.
- Advocated for patient needs by effectively communicating preferences and concerns to healthcare providers.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Chesapeake Assisted Living
01.2001 - 05.2010
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Education
CNA Certified - Nursing
Tidewater Community College
Norfolk, VA01-2000
Skills
- Teamwork
- Housekeeping
- Customer service
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Physically strong
- Complex Problem-solving
- Multitasking and organization
- Detail-oriented
- Hardworking
Timeline
Customer Service Representative
Dollar Tree Stores
02.2023 - 08.2023
CNA
Bayada Home Health
02.2022 - 03.2024
Housekeeper
Baymont By Wyndham
06.2021 - 11.2024
Cashier
The Home Depot Inc
06.2021 - 09.2024
Customer Service Cashier
S-Mart
05.2013 - 06.2015
Overnight Stocker
Walmart
04.2013 - 05.2015
CNA
Tender Touch Homecare
02.2013 - 03.2015
CNA
Chesapeake Assisted Living
01.2001 - 05.2010
CNA Certified - Nursing
Tidewater Community College
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