Kristie Harris (Hornsby)
Houston,TX
Summary
High energy retail business executive with over 10 years of retail leadership in big box and specialty sales. I have extensive knowledge of retail business fundamentals, inventory control, quality and freshness guest shopping patterns and leading teams to success through proper training and development. Although most of my time has been in retail business these skill that I posses are transferable to any organization.
Overview
8
8
years of professional experience
Work History
Store Manager
Gordon Food Service
League City, TX
10.2022 - Current
- Manage daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Communicate daily with wholesale customers
- Executed merchandising strategies to support store sales growth.
- Followed up on sales leads to establish new accounts for wholesale customers
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cultivated professional b2b relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Networked to build client base and promote products to new and existing clients.
- Maintained records of item cost, retail and gross profit and margin dollars to determine category sales and gross profit results.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with vendors and suppliers to ensure right product was supplied to the store.
Retail Store Manager
Designer Shoe Wearhouse
Houston, TX
02.2021 - 08.2022
- Enthusiastic People Leader for the Store
- Recruiting and Hiring
- Reviewing weekly, monthly and quarterly reporting to analyze the business and make adjustments or see where we are doing well
- Responsible for store metrics, Fulfillment, Payroll, VIP and Data
- Oversee 5 Leaders in different areas of the business, Salesfloor Warehouse and Cash wrap
- Managed daily operations, administrative duties, scheduling, and sales
- Conducted training sessions
- Ensured consistent store productivity and metrics that increased sales and profitability
GM/Logistics and Food & Bev Executive Team Leader
Super Target
Pearland, TX
01.2019 - 01.2022
- Drove total store sales to be above district by strategically focusing on merchandising, filling sales floor and signing that shouts sales and value
- Improved backroom location accuracy from 84% to 98% above company goal through coaching, training and development and follow up on team leaders
- Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success
- Directed logistics operations, including shipping and receiving of wide range of products daily
- Coordinated and oversaw execution of logistics operations.
Store Director
HEB Grocery Store
Houston, TX
01.2016 - 12.2019
- Planned, managed and directed daily operations to increase revenue and reduce cost through P&L analysis and also daily and weekly sales and expense reporting
- Lead a team of 14 salaried managers and 300 plus hourly partners
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in for total store.
- Ensured compliance with policies and quality standards, with OSHA, food safety, and heath department for total store
- Positioned as go-to person and store expert for front end operations, facility maintenance and training and development
- Reduced total store expense through monitoring repairs, researching and inquiring about billing and creating awareness through store leadership bringing money to the bottom line
Education
Master of Science - Administration of justice
Texas Southern University
12.2013
BBA - Marketing
Texas Southern University
12.2009
Skills
- Building Relationships
- Inventory Management
- Retail sales
- Prospecting
- Business Intelligence BI
- Payroll
- Outside Sales
- Customer service
- Scheduling
- Recruitment
- Training
- Merchandising
- Forecasting
- Profit & Loss management
Additional Information
- http://www.linkin.com/in/kristiehornsby Awards , Texas Southern University Alumnus of the Year 2016 Jessie H. Jones School of Business 40 under 40 Award Recipient 2017 HEB Woman of Distinction Award Recipient 2012
Timeline
Store Manager
Gordon Food Service
10.2022 - Current
Retail Store Manager
Designer Shoe Wearhouse
02.2021 - 08.2022
GM/Logistics and Food & Bev Executive Team Leader
Super Target
01.2019 - 01.2022
Store Director
HEB Grocery Store
01.2016 - 12.2019
Master of Science - Administration of justice
Texas Southern University
BBA - Marketing
Texas Southern University
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