Kristie Hernandez
The Woodlands,TX
Summary
Dynamic Sales Associate Manager with a proven track record at The Christmas Village, excelling in customer engagement and sales team leadership. Enhanced sales revenue through strategic training and effective inventory management, fostering a collaborative environment. Proficient in Salesforce, I build strong client relationships, driving repeat business and brand loyalty.
Overview
26
26
years of professional experience
Work History
Sales Associate Manager
The Christmas Village
Huntsville, TX
11.2025 - 12.2025
- Led team to exceed sales targets through strategic training and development programs.
- Streamlined inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Implemented customer engagement initiatives, increasing repeat business and brand loyalty.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Fostered a collaborative team environment, promoting knowledge sharing and teamwork among associates.
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
- Collaborated with sales leadership to drive prospecting and enhance engagement through sales promotions.
- Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
- Streamlined inventory management processes, reducing overhead costs and improving product availability.
Sales Associate/Inventory Stocker/Cashier
Ho Ho’s Christmas Store
Houston, TX
10.2023 - 10.2025
- Assisted customers in selecting holiday merchandise, enhancing overall shopping experience.
- Maintained organized displays and inventory, ensuring product availability during peak seasons.
- Processed transactions swiftly and accurately, contributing to efficient store operations.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Collaborated with team members to achieve sales targets and improve customer satisfaction ratings.
- Monitored stock levels and communicated reordering needs to management for timely restocking.
- Implemented visual merchandising strategies that increased product visibility and appeal during the holiday season.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Office Assistant/Receptionist
Harris County Flood Control District
Houston, TX
11.2005 - 10.2007
- Managed daily office operations, ensuring smooth workflow and efficient communication.
- Assisted in scheduling appointments and coordinating meetings for team members.
- Maintained organized filing systems and updated records with accuracy.
- Developed office procedures that improved efficiency and reduced errors.
- Handled incoming calls and correspondence, providing excellent customer service.
- Collaborated with team members to streamline administrative processes for better productivity.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Office Assistant/Receptionist
Harris County Hospital District, Ben Taub Hospital
Houston, TX
04.2004 - 09.2005
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Office Assistant
United Tool & Fastener
Houston, TX
08.1999 - 09.2000
- Coordinated office activities to enhance workflow and improve efficiency.
- Assisted in maintaining accurate records and filing systems for documents.
- Developed and implemented process improvements to streamline operations.
- Verify all credit information on new orders
- Confirmed and logged all new equipment request with clients
Education
No Degree - Medical Coding
San Jacinto College North Campus
Houston, TXNo Degree - Nursing
San Jacinto College, North Campus
Houston, TXSkills
- Customer engagement
- Meeting management
- Salesforce proficiency
- Sales team leadership
Timeline
Sales Associate Manager
The Christmas Village
11.2025 - 12.2025
Sales Associate/Inventory Stocker/Cashier
Ho Ho’s Christmas Store
10.2023 - 10.2025
Office Assistant/Receptionist
Harris County Flood Control District
11.2005 - 10.2007
Office Assistant/Receptionist
Harris County Hospital District, Ben Taub Hospital
04.2004 - 09.2005
Office Assistant
United Tool & Fastener
08.1999 - 09.2000
No Degree - Medical Coding
San Jacinto College North Campus
No Degree - Nursing
San Jacinto College, North Campus