KRISTIE HINTON

• Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
• Ensured accuracy in billing procedures, preventing discrepancies between guest charges and invoiced amounts.
• Provided exceptional customer service by actively listening to guest concerns or requests in order to tailor personalized solutions that exceeded expectations.
• Maintained a clean and welcoming front office environment, creating a positive first impression for guests upon arrival.

• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
• Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
• Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.

• Developed unique events and special promotions to drive sales.
• Packaged and labeled products.
• Managed customer flow and backed up lines to reduce checkout wait time.
• Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
• Motivated and disciplined employees according to established requirements.
• Provided friendly and attentive service.
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Answered product questions with up-to-date knowledge of sales and store promotions.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
• Supported ambulation and physical therapy needs by conducting planned exercise routines
• Obtained client medical history, including medication information, symptoms and allergies
• Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
• Obtained biological specimens for ordered tests and prepared for laboratory transport
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Politely assisted customers in person and via telephone.
• Trained new cashiers on procedures, customer service and sales techniques.
• Received customer payments.
• Provided an elevated customer experience to generate a loyal clientèle.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Answered customer telephone calls promptly and in an appropriate manner.