KRISTIE MESSERSCHMIDT
Milton,FL
Summary
Accomplished Accounting and Billing Manager with a track record of success spanning two decades in billing operations, accounts receivable, and customer service within dynamic, high-volume settings. Skilled in optimizing processes, leading diverse teams, overseeing SAP system implementations, and enhancing billing accuracy. Experienced in mentoring staff, resolving intricate billing challenges, and enhancing operational effectiveness company-wide. Proficient in SAP, Salesforce, Zendesk, Microsoft Excel, Outlook, and various customer/banking portals.
Overview
23
23
years of professional experience
Work History
Billing Manager
Viking Cloud
02.2020 - Current
- Lead a team of 4–5 billing specialists, overseeing 10,000+ monthly invoices and ensuring completion by Day 3 of each month.
- Manage billing accuracy for new installs, cancellations, and special customer invoicing.
- Run detailed billing analysis, cancellations, and new billings for executive review.
- Serve as SME for SAP billing, training cross-functional teams including accounting, sales, and support.
- Collaborate with Sales and Marketing VP to test and launch billing systems for new products.
- Manage internal audits, support special billing requests, and assist in SAP material setup.
Accounting Specialist / Accounts Receivable
NuArx Inc
04.2016 - 01.2020
- Company Overview: formerly NuArx, Inc
- Processed high-volume customer billing (5,000+ invoices/month) and month-end reporting.
- Managed customer aging, cash applications, adjustments, and bankruptcies.
- Supported integration of acquisitions and migrated legacy data into SAP.
- Supervised and trained 7+ employees across order entry, billing, and customer service.
- Provided Salesforce support for customer inquiries and tracked sales opportunities.
- Handled bank reconciliations, lockbox postings, and inter-account transfers.
- Formerly NuArx, Inc
Accounting Specialist
ANXeBusiness
04.2002 - 04.2016
- Oversaw billing, collections, customer service, and credit management.
- Trained team on SAP, Salesforce, and Zendesk usage for efficient customer support.
- Worked with CFO on billing analytics, error correction, and financial reporting.
- Coordinated with sales teams to resolve billing and customer account issues.
- Participated in SAP transitions during company acquisitions and led site training.
Education
Associate Degree - Business
High School Diploma -
East Detroit High School
Eastpointe, MI01.1994
Skills
- SAP
- Salesforce
- Zendesk
- Microsoft Excel
- Microsoft Word
- Outlook
- Customer Portals
- Banking Portals
Personal Information
Title: MSS Billing Manager
Languages
Spanish
Limited Working
Timeline
Billing Manager
Viking Cloud
02.2020 - Current
Accounting Specialist / Accounts Receivable
NuArx Inc
04.2016 - 01.2020
Accounting Specialist
ANXeBusiness
04.2002 - 04.2016
Associate Degree - Business
High School Diploma -
East Detroit High School
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