Kristie Morehouse
Fort Knox,KY
Summary
Motivated and compassionate professional with a proven track record in delivering exceptional customer service. Expertise in anticipating customer needs, both in person and over the phone, ensures a seamless experience for clients. Strong time management and organizational skills contribute to efficiency in fast-paced environments, thriving under pressure while maintaining a positive demeanor. Committed to fostering meaningful connections and enhancing customer satisfaction through dedicated support and proactive problem-solving.
Overview
20
20
years of professional experience
Work History
Career Sabbatical to Raise Children
N/A
11.2014 - Current
Receptionist
Gaia Salonspa
Manhattan, Kansas
08.2011 - 10.2014
- Anticipated spa and salon guest concerns and addressed them immediately.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Led comprehensive spa tours for new members.
- Called clients to confirm upcoming appointments.
- Maintained a solid knowledge base of all spa and resort products and services.
- Maintained expert knowledge and awareness of spa appointment availability.
Server
Whiskey Creek
Manhattan, Kansas
01.2011 - 09.2011
- Effectively listened to, understood and clarified guest concerns and issues.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Assisted co-workers whenever possible.
- Delivered quality service by providing a warm and welcoming environment.
- Received frequent customer compliments for going above and beyond normal duties.
Bartender
Tim's Corner Tap
Rock island, Illinois
05.2009 - 12.2010
- Greeted guests in a timely and professional manner.
- Waited on multiple customers at the bar and throughout the bar area.
- Poured drinks using standard pour according to specifications.
- Verified that guests at the bar were of legal age.
- Refused service to intoxicated guests.
- Served each guest courteously, quickly and efficiently.
Server & Bartender
Applebee's
Moline, Illinois
03.2007 - 09.2009
- Provided friendly and attentive service.
- Inventoried and restocked items throughout day.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Verified cash drawer against the day’s receipts.
- Resolved guest complaints quickly and efficiently.
Server
IHOP
Moline, Illinois
08.2005 - 03.2007
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Quickly recorded transactions in MICROS system to deliver prompt service.
Education
High School Diploma -
Sherrard high school
Sherrard, Illinois2005
Skills
- Exceptional communication skills
- Creative problem solver
- Strong client relations
- MS Windows proficient
- Multi-line phone talent
- Excellent phone etiquette
- Computer-literate
- Subtle and effective sales skills
- Guest relations training
Timeline
Career Sabbatical to Raise Children
N/A
11.2014 - Current
Receptionist
Gaia Salonspa
08.2011 - 10.2014
Server
Whiskey Creek
01.2011 - 09.2011
Bartender
Tim's Corner Tap
05.2009 - 12.2010
Server & Bartender
Applebee's
03.2007 - 09.2009
Server
IHOP
08.2005 - 03.2007
High School Diploma -
Sherrard high school