Kristie Parmenter
Flat Rock,MI
Summary
Dynamic professional with extensive experience as a Floor Manager at Firehouse Pub & Grill, excelling in client support and effective team leadership. Proven track record in enhancing workflow efficiency and resolving customer complaints, resulting in improved guest satisfaction.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
14
14
years of professional experience
Work History
Floor Manager
Firehouse Pub & Grill
04.2019 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Collaborated with kitchen staff to streamline communication and improve order accuracy.
- Resolved customer complaints promptly, enhancing overall guest satisfaction scores.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Phlebotomist
Henry Ford Hospital
03.2017 - 04.2019
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and sample labeling to ensure proper tracking and chain of custody.
- Implemented best practices for infection control and biohazard disposal, adhering to regulatory standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
Oakwood/Beaumont
01.2012 - 04.2017
- Collaborated with healthcare professionals to coordinate sample collection schedules and optimize workflow efficiency.
- Conducted quality assurance checks on equipment and supplies, ensuring readiness for daily operations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Education
No Degree - Nursing Prerequisites
Henry Ford College
Dearborn, MICertification - Phlebotomy
Phlebotomy Career Training
DearbornHigh School Diploma -
Flat Rock Community High School
Flat Rock, MI06-1992
Skills
- Client support
- Proficient in time management
- Adult CPR and AED certification
- Effective team leadership
- Proficient conflict resolution
- Strong verbal communication
- Specimen collection skills
Timeline
Floor Manager
Firehouse Pub & Grill
04.2019 - Current
Phlebotomist
Henry Ford Hospital
03.2017 - 04.2019
Phlebotomist
Oakwood/Beaumont
01.2012 - 04.2017
No Degree - Nursing Prerequisites
Henry Ford College
Certification - Phlebotomy
Phlebotomy Career Training
High School Diploma -
Flat Rock Community High School