Kristie Seymour
Wetmore,Michigan
Summary
Dynamic Gift Shop Manager with a proven track record at Christmas Kewadin Casino, skilled in sales analysis and employee training. Enhanced profitability through strategic merchandise planning and effective vendor engagement. Recognized for exceptional customer service and problem-solving abilities, fostering a welcoming environment that increased customer satisfaction and loyalty.
Overview
19
19
years of professional experience
Work History
Gift Shop Manager-2021
Christmas Kewadin Casino
06.2021 - 02.2025
- Analyzed sales data to identify trends and optimize product assortment for maximum profitability.
- Streamlined store operations by implementing effective scheduling plans, reducing labor costs without sacrificing customer service quality.
- Created a welcoming atmosphere within the gift shop that encouraged customers to spend more time browsing products.
- Monitored competitor activity closely, adapting strategies as needed to maintain a competitive edge in the market.
- Assisted in the recruitment process for new staff members, conducting interviews and selecting qualified candidates to join the team.
- Maintained accurate records of all inventory levels through routine audits, allowing for timely replenishment orders as needed.
- Managed a team of employees, providing training and guidance to ensure excellent customer service and shop maintenance.
- Developed strong relationships with vendors, negotiating favorable pricing and securing unique products for the gift shop.
- Oversaw daily financial transactions, including cash handling procedures, ensuring accuracy and compliance with company policies.
- Coordinated seasonal merchandising changes throughout the year to keep displays fresh and enticing for customers.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Gift Shop Cashier-2016
Christmas Kewadin Casino
07.2016 - 06.2021
- Utilized time management skills effectively, balancing multiple responsibilities such as cashiering duties and restocking shelves simultaneously.
- Contributed to increased sales by effectively upselling and promoting store merchandise and special offers.
- Maximized efficiency during peak hours by quickly processing transactions without sacrificing accuracy or customer service quality.
- Processed returns and exchanges efficiently according to store policy, minimizing disruptions to other customers'' shopping experiences.
- Balanced cash drawers at the beginning and end of shifts, verifying that all funds were accounted for accurately before submitting reports to supervisors for review.
- Participated in regular staff training sessions to remain up-to-date with store policies, procedures, and product offerings.
Bartender -2009
Christmas Kewadin Casino
05.2009 - 06.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Server -2008
Christmas Kewadin Casino
06.2008 - 07.2009
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
NRC Clerk -2007
Christmas Kewadin Casino
05.2007 - 07.2008
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Making gaming cards for new and current customers.
- Provided information on new promotions and what they're all about.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Bartender-2006
Christmas Kewadin Casino
06.2006 - 03.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Education
12 Grade -
Munising High School
Munising, MI06.2006
Skills
- Store operations
- Employee training
- Staff hiring
- Merchandise planning
- Payroll administration
- Cash control
- Sales analysis
- Marketing
- Vendor engagement
- Promotions management
- Teamwork
- Customer service
- Problem-solving
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Decision-making
- Staff training/development
- Inventory tracking and management
Timeline
Gift Shop Manager-2021
Christmas Kewadin Casino
06.2021 - 02.2025
Gift Shop Cashier-2016
Christmas Kewadin Casino
07.2016 - 06.2021
Bartender -2009
Christmas Kewadin Casino
05.2009 - 06.2016
Bar Server -2008
Christmas Kewadin Casino
06.2008 - 07.2009
NRC Clerk -2007
Christmas Kewadin Casino
05.2007 - 07.2008
Bartender-2006
Christmas Kewadin Casino
06.2006 - 03.2007
12 Grade -
Munising High School
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