Kristie Shook
Ridgeley,WV
Summary
Customer-focused Retail Sales Associate recognized for high productivity and efficient task completion. Possess specialized skills in customer service, inventory management, and sales techniques. Excel in communication, problem-solving, and adaptability to ensure positive shopping experiences and meet sales goals.
Overview
35
35
years of professional experience
Work History
Retail Sales Associate
TJX Companies
Cumberland , MD
03.2024 - Current
- Addressed customer questions and concerns regarding products and services.
- Recommended, selected and located merchandise based on customer desires
- Organized displays to attract customers and promote sales.
Retail Sales Associate
TJX Companies
Cumberland
09.2022 - 09.2023
- Addressed customer questions and concerns regarding products and services.
- Recommended, selected and located merchandise based on customer desires.
- Organized displays to attract customers and promote sales.
- Assisted customers with finding the right product for their needs.
Cleaning Manager
Covenant Village Retreat
Clearvill, Pennsylvania
03.2011 - 04.2017
- Was responsible for cleaning a two story farmhouse, bathhouse, 4 cabins, recreation center, bunkhouse and dining hall.
- General maintenance
- Prepared meals for large groups
Retail Store Associate
Barbara’s Hallmark Store
Cumberland , MD
02.2001 - 03.2007
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided training to new employees on company policies and procedures.
- Cleaned shelves, counters and tables to maintain organized store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Placed special orders or called other stores to find desired items.
- Greeted customers, provided customer service and answered questions.
- Stocked shelves with new merchandise when shipments arrived.
Information Specialist
Biospherics
Cumberland , MD
03.1990 - 05.1999
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Data entry
- Made reservations for the National Parks, National Forests Campgrounds and for Adventure Vacation.
- Assisted students with their student Aid reports
Education
High School Diploma -
Flintstone High School
Flintstone, MD05-1989
Skills
- Verbal and written communication
- Data entry
- Phone etiquette
- Customer assistance
- Reliability and punctuality
References
- Sherry Twigg
- Sherry.twigg@carefirst.com
Timeline
Retail Sales Associate
TJX Companies
03.2024 - Current
Retail Sales Associate
TJX Companies
09.2022 - 09.2023
Cleaning Manager
Covenant Village Retreat
03.2011 - 04.2017
Retail Store Associate
Barbara’s Hallmark Store
02.2001 - 03.2007
Information Specialist
Biospherics
03.1990 - 05.1999
High School Diploma -
Flintstone High School