Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Rawlinson

Saginaw,Texas

Summary

Seasoned Customer Associate with 20 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

19
19
years of professional experience

Work History

Retail Sales Associate

TJ MAXX
03.2016 - 10.2019
  • Assist customers, run a cash register, process refunds and returns, create new tickets for merchandise, cash payroll checks, recover the merchandise back to the sales floor, assist with projects and special events.

Inbound Stower

Amazon Fulfilment Center
11.2015 - 01.2016
  • Receive incoming merchandise. Scan and tag merchandise to stow in the warehouse. Maintain 90-100 items stowed per hour for a 10 hour shift. Work overtime as needed and attend all meetings. This was a temporary seasonal assignment.

Independent Living Advisor

North Texas Job Corps
04.2011 - 11.2012
  • I oversee 66 females aged 16-24 after their trade day. I assist them in their daily responsibilities as well as making sure they are employable and taught in life skills. These are At-Risk youth that are trying to provide a better way of life for themselves as well as their families. We train them in a certain fields such as Electrician, Security, Culinary, HOT/CAN, Office Administration, etc. They live in dorms on campus that we, as, ILA's oversee.

Lighting Technician

Prestonwood Baptist Church
03.2011 - 11.2012
  • Promoted to Lighting Technician on the set of "Living With Fish" by Director Daniel Cabal such as assist with lighting and running cameras.

Production Assistant

Prestonwood Baptist Church
12.2010 - 11.2012
  • Working with the Cast and Crew of sitcom "Living With Fish" for the Children's Ministry. Completing any and all tasks given to me by the Directors and Producers of the show.

Cashier

Market Street
09.2008 - 11.2010
  • Work on the front end to quickly and efficiently check out customers while maintaining customer relations, handle monies, take produce tests weekly. Currently working 20 + hours as part time cashier.

Payroll Specialist

Lennox International
02.2008 - 06.2008
  • Received time sheets on a daily basis and entered them into as400 for payroll. Manually entered time sheets on the front end of payroll for 6 centers, approximately 150 hourly employees. Audited payroll reports twice weekly for all 6 centers. Spoke to General managers for approval on payroll thru email as well as over the phone. Submitted payroll weekly for all 6 centers.

Account executive

Cross Check
08.2007 - 01.2008
  • Sold check guarantee services to qualified merchants thru outbound calls of at least 100 a day, write proposals and close deals.

Administrative Assistant/Mail Clerk

Johnson Controls, Inc
10.2006 - 08.2007
  • Handle mail on a daily basis, work orders in three computerized systems and take calls on a daily basis. Troubleshoot problems with access badges while talking to clients.

Operations Technician

Sage Telecom
01.2005 - 07.2006
  • Work trouble issues for Business as well as Residential Select customers.

Technician

Technical Assurance Group
01.2004 - 01.2006
  • Work trouble issues for residents, dispatch technicians and call Local Operations Center and Local Service Center at SBC to assist in testing and dispatch.

Order Processor

Special Services Unit
01.2003 - 01.2004
  • Process Move orders, Custom Work Orders, Network Interface Moves, New Installs, Class of Service changes, Telephone Number changes, Business Moves and Business New Installs. Responsibilities also include customer contact and billing. I also have and am currently using some Excel programs. I also work trouble tickets and related orders.

Associate

Customer Relations
01.2002 - 01.2003
  • Log in to service support queue for 4.5 hours a day to assist reps. Take Supervisor calls from reps. Help customers with any issues that need supervisor assistance.

Representative

Customer Care
04.2001 - 01.2002
  • Answer phone, assist customers with orders, phone troubles, and help customers understand their invoices.

Education

No Degree - Tourism And Travel Management

American Institute of Commerce
Dallas, Texas

High School Diploma -

Allen High School
Allen, Texas

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Customer engagement
  • Retail sales
  • Store opening and closing
  • Money handling
  • Cash register operation
  • Relationship building
  • Retail store operations
  • POS system operations
  • Conflict resolution
  • Sales expertise
  • Policy and procedure adherence
  • Interpersonal and written communication
  • Order processing
  • Friendly and outgoing
  • Customer follow-up
  • Verbal and written communication
  • Data entry
  • Inventory audits
  • Reliable and responsible
  • Honest and dependable
  • Attention to detail
  • Organization
  • Adaptable and flexible
  • Strong communication and interpersonal skills
  • Positive customer engagement
  • Goal driven
  • Excellent written and verbal communication

Timeline

Retail Sales Associate

TJ MAXX
03.2016 - 10.2019

Inbound Stower

Amazon Fulfilment Center
11.2015 - 01.2016

Independent Living Advisor

North Texas Job Corps
04.2011 - 11.2012

Lighting Technician

Prestonwood Baptist Church
03.2011 - 11.2012

Production Assistant

Prestonwood Baptist Church
12.2010 - 11.2012

Cashier

Market Street
09.2008 - 11.2010

Payroll Specialist

Lennox International
02.2008 - 06.2008

Account executive

Cross Check
08.2007 - 01.2008

Administrative Assistant/Mail Clerk

Johnson Controls, Inc
10.2006 - 08.2007

Operations Technician

Sage Telecom
01.2005 - 07.2006

Technician

Technical Assurance Group
01.2004 - 01.2006

Order Processor

Special Services Unit
01.2003 - 01.2004

Associate

Customer Relations
01.2002 - 01.2003

Representative

Customer Care
04.2001 - 01.2002

No Degree - Tourism And Travel Management

American Institute of Commerce

High School Diploma -

Allen High School

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Melissa Rawlinson