Kristie Souanevichith
Irving,TX
Summary
With over a decade in customer service, I’ve built a strong foundation in problem-solving, team collaboration, and creating processes that help things run smoothly behind the scenes. My innovation, empathy and creativity leads to handling situations with care, professionalism, and follow-through. I’m organized, dependable, and comfortable juggling multiple priorities without losing sight of what matters most — the customer experience tailored to the fields I represent. At the heart of my work is a genuine commitment to serving others well and making every interaction meaningful.
Overview
13
13
years of professional experience
Work History
Financial Aid Coordinator
Universal Technical Institute
Irving, TX
10.2021 - Current
- Assisting newly enrolled students and parents filing out their FAFSA applications required for the Academic Award years needed for our skilled trade programs.
- Creating and filing checklists for Registration for rotating programs, sending out graduation exit notifications for upcoming graduations providing loan servicer information, and reminding completion
- Assisting both Future and Active advisors for schedule holds, pull slips or walk-ins completing pending items such as applying for alternative loans, signing documents, gathering information, and follow ups
- Providing administrative & clerical tasks, scheduling appointments for Future Students to review FAP’s
- Maintaining records using the software Perceptive Imaging for scanning and linking financial aid documents
- Participating in financial aid workshops and Registration process for completing entrance loan counselings, master promissory notes, fafsa corrections and apply for alternative loans
Field Tech Coordinator
Brink’s Home Security
Farmers Branch, TX
07.2018 - 09.2021
- Creating reference tickets, analyzing job lines, reviewing equipment, optimizing the best route for service calls
- Constant communication with dealers, in house techs located in US, Canada, and Puerto Rico reviewing service job and providing no show confirmations
- Oversaw technician's schedules and allocated resources in collaboration with regional managers to achieve project goals
- Assisting Brinks customers scheduling for a service appointment for alarm installation, such as Residential homes or Commercial businesses with usage of a slot scheduling tool in Mastermind
- Placing outbound calls to schedule work orders, following up on tickets for parts order, reviewing actions in accordance with past due appointments, notifying with any changes made to the schedule
- De-escalating upset clients when in error of scheduling, no shows, taking necessary actions
Emergency Dispatch Operator
Brink’s Home Security
Farmers Branch, TX
05.2015 - 07.2018
- Demonstrated dedication to maintaining confidentiality of sensitive caller information while adhering to strict legal guidelines regarding privacy protection
- Proactively identified potential weaknesses in existing procedures and recommended actionable improvements, boosting overall department effectiveness
- Provided crucial support during major incidents by effectively disseminating information between first responders and command centers
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources
- Supported public safety initiatives by diligently monitoring multiple channels for potential emergencies
- Reduced errors in dispatch operations by meticulously verifying critical details such as location information and incident specifics before deploying resources
Financial Service Representative
PLS Loan Store
Irving, TX
03.2013 - 04.2015
- Issuing Payday and Title loans; managing the day-to-day aspects of loans, ensuring that both the lender and the borrower fulfill their obligations
- Accepting payments and monitoring collection accounts
- If payments are missed or delayed, loan services may follow up with borrowers through reminders or calls and assess late fees if necessary
- Mathematical skills with interest rates, annual percentages, financial charges, and discrepancy within payments
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Explaining the terms and conditions of loans, including repayment schedules, fees, interest rates, and any penalties for late payments
- Handle sensitive financial information and navigate the potential stress that comes with customers facing financial difficulties
Education
No Degree - Computer Science
Northlake College
Las Colinas, TxHigh School Diploma -
Irving High School
Irving, TX06-2011
Skills
- Academic support
- Detail-oriented approach
- Proficient in handling multiple tasks
- Document management
- Effective team collaboration
Timeline
Financial Aid Coordinator
Universal Technical Institute
10.2021 - Current
Field Tech Coordinator
Brink’s Home Security
07.2018 - 09.2021
Emergency Dispatch Operator
Brink’s Home Security
05.2015 - 07.2018
Financial Service Representative
PLS Loan Store
03.2013 - 04.2015
No Degree - Computer Science
Northlake College
High School Diploma -
Irving High School