Summary
Overview
Work History
Education
Skills
Timeline

Chanel Ellis

Des Plaines,IL

Summary

Dedicated to delivering exceptional service and support, friendly and efficient worker committed to maximizing customer satisfaction. Strong knowledge of Microsoft Office, possesses skills necessary to retain and effectively resolve product and service issues. Excellent communication and multitasking abilities contribute to ability to provide top-notch support.

Overview

6
6
years of professional experience

Work History

Financial Aid Coordinator

Escoffier Online
06.2024 - Current
  • Contributed to the development of institutional financial aid policies and procedures, ensuring alignment with federal and state regulations.
  • Promoted financial literacy among students by conducting workshops.
  • Worked closely with campus departments to streamline the disbursement process, ensuring timely delivery of funds to students'' accounts.
  • Enhanced student satisfaction by providing prompt and accurate responses to inquiries regarding financial aid options.
  • Provided financial aid counseling to enrolled and prospective students.
  • Assisted students with completing financial aid application
  • Set appointments for students
  • Account overview

Customer Experience Representative

Grainger Industrial Supply
01.2022 - 01.2024
  • Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
  • Product search
  • Set up new accounts/net30
  • Order status for customers
  • Assisted customers with making payments/completing orders in system
  • Help Phone ( 3 months)
  • Guided Grainger staff with navigating company site, standard work, SOE, Sales force and SAP
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Helped peers with AHT during ride alongs

Caregiver

Private Caregiving Services
06.2021 - 02.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Customer Service Representative

Medical Staffing Solutions
05.2020 - 04.2022
  • Brought in well-qualified, multifaced job candidates to fill open positions.
  • Contacted job applicants to inform of application status.
  • Prepared and submitted listing of qualified applicants to managers for review and coordinated next-phase interviews with management team and potential candidate.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
  • Made 70+ outbound calls daily to potential medical professionals to fill positions

Assistant Teacher

Thelma B Johnson Early Learning Center
10.2018 - 06.2020
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Issued assessments.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Collaborated with lead teachers to assess student performances and identify areas for improvement.

Education

Associate - Psychology/General

Ivy Tech Community College, Evansville, IN
05.2017

Skills

  • Proficient in Microsoft Office
  • Efficient Data Management
  • Strong Prioritization Skills
  • Multi-line telephone skills
  • Account Management Updates
  • Call Management
  • Data management
  • Curriculum planning
  • Administrative Support
  • Applicant sourcing
  • Resume scanning
  • Credit Card Transaction Management
  • Conflict mediation
  • Product search/research
  • Eligibility guidelines
  • Application processes

Timeline

Financial Aid Coordinator - Escoffier Online
06.2024 - Current
Customer Experience Representative - Grainger Industrial Supply
01.2022 - 01.2024
Caregiver - Private Caregiving Services
06.2021 - 02.2022
Customer Service Representative - Medical Staffing Solutions
05.2020 - 04.2022
Assistant Teacher - Thelma B Johnson Early Learning Center
10.2018 - 06.2020
Ivy Tech Community College - Associate, Psychology/General
Chanel Ellis