Kristie Wheeler
Rapid City,SD
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Legal Administrative Assistant
James Leach and Terry Pechota
Rapid City, South Dakota
06.2023 - Current
- Managed legal documentation and correspondence for attorneys and clients.
- Organized case files and maintained accurate electronic records.
- Processed invoices and tracked expenses for legal services rendered.
- Maintained client databases and filing systems, including hard copy and electronic files.
- Coordinated daily operations of the law office including mail distribution, supplies inventory management, photocopying and scanning services.
- Answered phone calls, responded to inquiries and directed calls accordingly.
Patient Access Specialist
Monument Health Urgent Care
Rapid City, USA
01.2022 - 06.2023
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Communicated financial obligations to patients and collected fees at time of service.
- Applied HIPAA privacy and security regulations while handling patient information.
- Facilitated patient check-in and registration processes efficiently.
- Educated patients on financial policies and payment options clearly.
Patient Support Specialist
Community Health Center of The Black Hills
Rapid City, USA
11.2020 - 01.2022
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Documented and managed patient information in computer system.
- Screened patients for eligibility for state, local and federal assistance programs.
- Addressed patient inquiries and concerns with empathy and professionalism.
- Verified patient insurance coverage and eligibility for services.
Administrative Assistant
D & D Truck Wash and Lube
Rapid City, USA
09.2019 - 11.2020
- Aeffective business correspondence.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Oversaw office inventory and timely reordering of supplies.
- Handled customer inquiries, providing information on services offered promptly.
Education
Associate of Applied Science - Human Services
Black Hills State University
Spearfish, SD 08.2023 - 05.2025
HRMN Certificate - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD 08.2023 - 12.2024
Skills
- Patient Education
- Post-Discharge Care Coordination
- Financial Procedures Adherence
- Customer Service
- Invoice processing
- Client relationship management
- Records maintenance
- Effective communication
Timeline
Associate of Applied Science - Human Services
Black Hills State University
08.2023 - 05.2025
HRMN Certificate - Human Resources Management
University of Maryland Global Campus
08.2023 - 12.2024
Legal Administrative Assistant
James Leach and Terry Pechota
06.2023 - Current
Patient Access Specialist
Monument Health Urgent Care
01.2022 - 06.2023
Patient Support Specialist
Community Health Center of The Black Hills
11.2020 - 01.2022
Administrative Assistant
D & D Truck Wash and Lube
09.2019 - 11.2020