Kristie Wilbur
Nazareth,PA
Summary
Versatile, reliable, and efficient with several years of experience supporting managers and executives in high-paced environments. Diversified skills include client relations, confidentiality, supervision, project management, and administrative support. I work well with people in a diverse company culture and offer consistently high levels of productivity.
Planning professional known for high standards and commitment to results. Adept in coordinating intricate project schedules and optimizing resources. Focuses on team collaboration and delivering outcomes. Recognized for adaptability and strategic thinking.
Experienced with project scheduling, resource management, and team coordination. Utilizes strategic planning to ensure project success and operational efficiency. Strong understanding of logistical processes and leadership principles.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
FABRICATION SCHEDULING AND PLANNING SUPERVISOR
Victaulic
10.2023 - Current
- Supervise the scheduling and planning of catalog team
- Scheduling and monitor all fabrication jobs
- Travel to fabrication facilities to supervise and manage in person
- Mentored and supported many different level department employees to create strong workplace culture.
- Developed and maintained strong relationships with stakeholders, ensuring clear communication of expectations and progress updates.
- Evaluated potential risks during project planning stages, implementing mitigation strategies as necessary to minimize impact on overall timelines or budgets.
- Assisted upper management in making informed decisions by providing accurate status reports on ongoing projects.
- Led cross-functional teams in the execution of high-priority projects, ensuring seamless collaboration between departments.
- Identified opportunities for process improvements by conducting thorough reviews of existing systems and procedures.
Live Chat Supervisor
Victaulic
03.2019 - 10.2023
- Scheduling AE and CC agents
- Running monthly metrics
- Running bi-monthly transcript reports
- Maintain all process improvements including bad ratings and missed chats
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
CUSTOMER SATISFACTION COORDINATOR
Victaulic
06.2018 - 10.2023
- Expediting customer orders
- Global search for material
- ATO orders to meet customer deadlines
- Maintain expedited files/orders
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
Manufacturing Production Planner
Victaulic
06.2017 - 06.2018
- Schedule and maintain orders for machines
- Ordering components to ensure completion of required jobs
- Maintaining inventory and verifying supply
- Setting up new part codes
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
- Customized SAP production planning and detailed scheduling tools to support factory production initiatives.
Testing Lab Supervisor
Proctor & Gamble, P&G
05.2013 - 05.2016
- Reduced turnaround time for test results by optimizing workflows and laboratory procedures.
- Mentored junior staff members to foster professional growth, skill development, and career advancement opportunities within the organization.
- Maintained equipment and facilities in good working order.
- Facilitated troubleshooting efforts during unexpected challenges or crises while maintaining composure under pressure.
- Maintained compliance with regulatory requirements by staying current on industry standards and updating policies accordingly.
- Improved staff competency through continuous training programs and performance evaluations.
- Created quality control reports on monthly basis.
Education
Leadership Essentials -
04.2024
Completed a 3 day course on leadership essentials to be a better leader.
- Completed professional development in Leadership
University of Phoenix - accounting
- Completed 3 years of as an accounting major.
- GPA: 4.0
Diploma -
06-2001
- I had a 3.8 GPA while participating in National Honor Society as well as several sports.
- GPA: 3.8
- Honoree of National Vocational Technical Honor Society
- Honor Roll All semesters of all years of study
- Awarded Who's Who Among American HighSchool Students
Skills
- ERP
- AS400
- Microsoft
- QlikView/QlikSense
- Mendix
- Purchasing/Inventory
- Supply Chain Management/Production Planning
- Manufacturing
- Order management system
- Purchasing
- Scheduling coordination
- Project management
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Detail-oriented
- Self motivation
- Analytical thinking
- Inventory management
Timeline
FABRICATION SCHEDULING AND PLANNING SUPERVISOR - Victaulic
10.2023 - Current
Live Chat Supervisor - Victaulic
03.2019 - 10.2023
CUSTOMER SATISFACTION COORDINATOR - Victaulic
06.2018 - 10.2023
Manufacturing Production Planner - Victaulic
06.2017 - 06.2018
Testing Lab Supervisor - Proctor & Gamble, P&G
05.2013 - 05.2016
Victaulic Leadership Essentials - Leadership Essentials,
University of Phoenix - University of Phoenix, accounting
Thomas A Edison Jr/sr High School - Diploma,
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