Kristin Abernathy
Simpsonville,SC
Summary
Results-driven professional with experience in office administration and patient scheduling. Known for strong multitasking abilities and a focus on enhancing patient experiences. Ready to leverage expertise in insurance verification and records management to support clinic operations.
Overview
9
9
years of professional experience
Work History
Front Desk Patient Coordinator
Southern Eye Associates
Greenville, SC
01.2025 - Current
- Scheduled appointments using electronic health record (EHR) systems, ensuring accurate patient data management.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Verified insurance benefits and authorizations and eligibility prior to service
- Managed multiple provider's schedules to maximize efficiency and reduce gaps in overbooking
- Delivered professional, efficient front desk expertise in a fast paced environment
Claims Customer Service Coordinator
Blue Cross Blue Shield
Greenville, SC
08.2023 - 12.2024
- Managed daily operations of customer service team, streamlining processes for improved efficiency.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Investigated and resolved customer inquiries and complaints quickly.
Patient Access Coordinator
Bon Secours Mercy Health
Greenville, SC
10.2021 - 07.2023
- Coordinated patient scheduling to optimize clinic operations and enhance patient experience.
- Managed insurance verification processes, ensuring accuracy and timely updates for patient accounts.
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Implemented electronic health record systems, enhancing data integrity and access efficiency.
Specialist Consultant
Apple
Greenville, SC
08.2017 - 09.2021
- Developed product knowledge to enhance customer engagement and drive sales.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Trained new associates on sales techniques and store policies to foster team performance.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
South Pointe Christian School
Pageland, SCSkills
- Insurance verification
- Appointment scheduling
- Multitasking
- Office administration
Timeline
Front Desk Patient Coordinator
Southern Eye Associates
01.2025 - Current
Claims Customer Service Coordinator
Blue Cross Blue Shield
08.2023 - 12.2024
Patient Access Coordinator
Bon Secours Mercy Health
10.2021 - 07.2023
Specialist Consultant
Apple
08.2017 - 09.2021
High School Diploma -
South Pointe Christian School