Kristin Alvarez
Topeka
Summary
Dedicated and results-driven professional with a proven track record in both retail sales management and pharmacy operations. Seeking a challenging and rewarding position that leverages my expertise in these domains to contribute effectively to a dynamic organization's success. With a strong commitment to customer satisfaction, team leadership, and operational excellence, I aim to drive growth and deliver exceptional service in my next career endeavor.
Overview
21
21
years of professional experience
Work History
Customer Experience Specialist
Blue Cross and Blue Shield of Kansas
01.2024 - Current
- Resolved customer inquiries through various communication channels, ensuring prompt and effective support.
- Collaborated with team members to enhance service processes and improve customer satisfaction metrics.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Responded proactively and positively to rapid change.
Pharmacy Technician
Genoa Pharmacy
12.2021 - 01.2024
- Work with providers for prior authorizations and refill approvals of prescriptions
- Enter prescriptions into pharmacy management system
- Oversees three facilities for prescription pre-packaging
- Oversaw daily operations, ensuring compliance with state and federal regulations for pharmacy practice.
- Enhanced customer service delivery by addressing patient inquiries and resolving issues promptly.
- Collaborated with healthcare providers to optimize prescription management and patient outcomes.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Operations Manager
Walgreens Pharmacy
08.2012 - 12.2021
- Oversee training of new pharmacy technicians, including checking accuracy, consistency, effectiveness and timeliness
- Accurately articulate information to providers, pharmacists, and patients
- Possess extensive knowledge of pharmacy laws and regulations
- Lead and coordinate daily pharmacy operations, ensuring projects and workflows are completed accurately and on time in a high-volume environment.
- Maintain scheduling and staffing projects to maintain full pharmacy coverage and operational continuity.
- Implement process and improvements to enhance effiency, patient satisfaction, and regulatory compliance.
Assistant Manager
Walgreens
05.2005 - 08.2012
- Assisted with hiring new staff
- Assisted with completing yearly evaluations of current employees
- Oversee employees to ensure all tasks are completed
- Managed store-wide projects including scheduling, inventory control, staffing, and training initiatives.
- Led teams to meet operational goals while maintaining compliance and customer satisfaction.
Education
High School -
Topeka West High School
05.2001
Certified Pharmacy Technician - undefined
Kansas State Board of Pharmacy
10.2012
Skills
- Excellent communication
- Computer skills -working in multiple platforms
- Detail oriented
- Project coordination and execution
- Team leadership and staff training
- Scheduling and resource management
- Process improvement and workflow optimization
- Regulatory compliance and risk management
Timeline
Customer Experience Specialist
Blue Cross and Blue Shield of Kansas
01.2024 - Current
Pharmacy Technician
Genoa Pharmacy
12.2021 - 01.2024
Pharmacy Operations Manager
Walgreens Pharmacy
08.2012 - 12.2021
Assistant Manager
Walgreens
05.2005 - 08.2012
Certified Pharmacy Technician - undefined
Kansas State Board of Pharmacy
High School -
Topeka West High School
Communication & Leadership
With a strong foundation in communication, I excel at both interpersonal and professional interactions. My experience in retail sales management has honed my ability to effectively engage with customers, understand their needs, and provide tailored solutions. In the realm of pharmacy, my extensive background requires clear and precise communication with healthcare professionals, ensuring accurate prescription fulfillment and patient safety. I am adept at conveying complex medical information in an understandable manner and fostering collaborative relationships with healthcare teams. My communication skills are not limited to verbal interactions but extend to written correspondence, documentation, and presentation, reflecting my commitment to clarity, empathy, and professionalism in all communication channels.