Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Kristin A.S. Herrera

Atlanta

Summary

Experienced sales professional with a proven track record in driving new business growth and identifying upselling opportunities with current clients. Skilled at building strong client relationships, delivering strategic solutions, and fostering team collaboration. Known for adaptability, achieving high-impact results, and excelling in negotiation, communication, and problem-solving. Reputation for reliability and flexibility in meeting changing needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

New Business Account Executive

G&A Partners
09.2024 - Current
  • Prospect new business to bring to G&A
  • Collaborate with Sales to acquire new business.
  • Negotiate rates with Underwriting.
  • Shop open market to fit clients’ needs.
  • Established rapport with key decision-makers at target organizations through personalized outreach campaigns.
  • Delivered compelling presentations that outlined company offerings and value propositions, driving interest from potential customers.
  • Complete the onboarding of new clients and acquisitions.
  • Manage and process renewals for book of business.
  • Partner both internally and externally to facilitate the transition from onboarding to account management.

Senior Benefits Account Manager

Vensure Employer Services
03.2024 - 08.2024


  • Worked with client on upgrading their employee benefit package offerings to ensure they were offering the most robust benefits package to their employees
  • Reviewed Clients Benefit offerings, and was responsible for upselling ancillary benefits
  • Achieved the number one Senior Benefits Account-Inside Sales Rep for all of the months in this role
  • Marketed, analyzed, and negotiated benefits and rates for all lines of coverage.
  • Requested renewals from carriers.
  • Conducted pre-renewal, renewal, and Open Enrollment meetings.
  • Negotiated renewals with carriers, quoting open market to fit clients’ needs.
  • Delivered final renewal to clients and finalized benefit selections.
  • Ensured a high level of client retention and satisfaction by building relationships with key contacts.
  • Ensured high levels of service are delivered to clients.
  • Ensured clients are compliant with benefits, contributions, etc.
  • Developed strong client relationships with effective communication and personalized service.

HRO Relationship Manager I

ADP
01.2016 - 03.2024
  • Maintained client satisfaction and retention.
  • Oversaw the entire client experience by offering best practices, consultative support, guidance, and advice on Human Resources.
  • (Feb 2023 – Mar 2024)

Benefits Enrollment Specialist

Northwestern Benefit Corporation of Georgia
08.2014 - 03.2015
  • Processed enrollments and terminations for clients with various insurance carriers and product lines.

Benefit Services Specialist

Northwestern Benefit Corporation of Georgia
01.2012 - 08.2014
  • Resolved enrollment and termination issues.
  • Acted as an employee advocate with insurance carriers to resolve claims disputes.
  • Composed and tracked the process of claims appeals.
  • Managed benefits packages implemented by Benefits Consultants.
  • Conducted bilingual enrollment meetings for clients.
  • Addressed inquiries related to insurance legislation.
  • Managed enrollments through ADP, BeneTrac, Liazon, and UltiPro enrollment systems.
  • Provided billing reconciliation for clients.
  • Assisted the Benefits Consultants with Implementation issues both pre- and post-Renewal.
  • Maintained a full book of business of 45 small, mid, and large-market clients.

Consulting Support Specialist – Contracted through Axiom Staffing

Northwestern Benefit Corporation of Georgia
09.2011 - 01.2012
  • Provided enrollment assistance for the Consulting Department during Open Enrollment.

Senior Specialty Healthcare Services Representative

Cypress Care, Inc., an Optum Co.
01.2011 - 09.2011
  • Trained new members of the department.
  • Processed and coordinated durable medical equipment delivery, and transportation and translation services for Workers Compensation claimants.
  • Exclusively managed Liberty Mutual (high-profile client).
  • Processed requests from adjusters and case managers.
  • Monitored implementation of IT system updates.
  • Processed Spanish orders for other Specialty Healthcare Services departments.
  • Provided telephonic Spanish interpretation for clients and Spanish-speaking claimants.
  • Produced Spanish menu recording for Cypress Care, Inc.

Benefits Specialist

J. Smith Lanier & Co.
01.2008 - 03.2009
  • Trained new members of the department.
  • Maintained a full book of business of six of the producer’s nine large-market clients.
  • Processed FMLA for clients.
  • Educated clients’ employees on benefits packages.
  • Sold Cancer Plus and Critical Illness policies to clients’ employees.
  • Enrolled clients’ employees in an inbound / outbound call center.
  • Provided benefits consultation to clients’ employees in Spanish and English.
  • Acted as liaison between carriers and client HR representatives.
  • Implemented internal HIPAA-compliant organizational system for handling Qualifying Events.
  • (Dec 2007 – Jan 2008)

Education

Bachelor of Arts - Spanish with Business Emphasis major and French minor

North Georgia College and State University
Dahlonega, GA
05.2007

Skills

  • 17 years of experience in Employer Group Benefits
  • Eight years of experience with ADP Workforce Now
  • Up-to-date ACA, COBRA, HIPAA, and ERISA knowledge
  • Well-versed in Microsoft applications (Word, Excel, Access, and PowerPoint)
  • Works well in fast-paced environments
  • Excellent interpersonal and communication skills
  • Attentive to detail and deadlines
  • Ability to prioritize and multi-task
  • Utilizes critical thinking and time management
  • Characteristics: organized, goal-oriented, independent, and enthusiastic
  • Objection handling
  • Customer acquisition
  • Pipeline management
  • Meeting facilitation
  • Performance tracking
  • Verbal and written communication
  • Contract negotiation
  • Organizational skills
  • Self motivation

Certification

  • Nov 2015 – 2017 Healthcare Reform Policy and Institute Certified Healthcare Reform Specialist.
  • June 2014 – 2018 International Sports Sciences Association Personal Trainer Certification.
  • Feb 2008 – Current Georgia Department of Insurance License # 836097: Active Life & Health license in the State of GA.

Accomplishments

  • 2016 – 2023 ADP Gold reward recipient for billed business for 2020 – 2021.
  • Served the IWIN BRG Atlanta location as Vice President.
  • Served in point-of-contact escalation team selected to work exclusively with high-value broker clients.
  • Member of the piloted Partner Access Team and Rocket Team.
  • Member of Communications Champion Team.
  • Member of Year End Augmentation for Payroll.
  • Involved in the Business Resource Group Council.
  • #madPROPS Leveraging Processes award recipient for the South Core Implementation Dept for Dec 2017.
  • 2012 Northwestern Benefit Corp Received the most client praise of 23 Benefit Services Specialists in the Service Department.
  • 2009 – 2010 Cypress Care, Inc. Ten client recognition awards.
  • Employee of the Month – Nov 2009 and Dec 2009.
  • Representative for the Transportation & Translation Department sent to CA to present the product to the company’s largest prospective client.
  • 2008 J Smith Lanier and Co. Received highest ranking of enrollment satisfaction among the clients’ employees.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

New Business Account Executive

G&A Partners
09.2024 - Current

Senior Benefits Account Manager

Vensure Employer Services
03.2024 - 08.2024

HRO Relationship Manager I

ADP
01.2016 - 03.2024

Benefits Enrollment Specialist

Northwestern Benefit Corporation of Georgia
08.2014 - 03.2015

Benefit Services Specialist

Northwestern Benefit Corporation of Georgia
01.2012 - 08.2014

Consulting Support Specialist – Contracted through Axiom Staffing

Northwestern Benefit Corporation of Georgia
09.2011 - 01.2012

Senior Specialty Healthcare Services Representative

Cypress Care, Inc., an Optum Co.
01.2011 - 09.2011

Benefits Specialist

J. Smith Lanier & Co.
01.2008 - 03.2009

Bachelor of Arts - Spanish with Business Emphasis major and French minor

North Georgia College and State University

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