Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Banks

Sound Beach,NY

Summary

Dynamic customer service professional with a proven track record at Central Island Insurance Agency, enhancing customer satisfaction through active listening and critical thinking. Skilled in data entry and adept at managing high-pressure situations, I consistently deliver exceptional service while maintaining meticulous records and fostering strong relationships.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Central Island Insurance Agency
10.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing assistance.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Assisted customers in navigating company website and making payments.

Waitress/Bartender

Holbrook Diner
09.2010 - 10.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Childcare Provider

Private Individual- The Aarsheim Family
09.2018 - 03.2020
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Education

Regents Diploma - Liberal Arts

William Floyd High School
Mastic Beach, NY
06.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Central Island Insurance Agency
10.2022 - Current

Childcare Provider

Private Individual- The Aarsheim Family
09.2018 - 03.2020

Waitress/Bartender

Holbrook Diner
09.2010 - 10.2015

Regents Diploma - Liberal Arts

William Floyd High School