Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Banks

Sound Beach,NY

Summary

Dynamic customer service professional with a proven track record at Central Island Insurance Agency, enhancing customer satisfaction through active listening and critical thinking. Skilled in data entry and adept at managing high-pressure situations, I consistently deliver exceptional service while maintaining meticulous records and fostering strong relationships.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Central Island Insurance Agency
Nesconset, NY
10.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing assistance.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Assisted customers in navigating company website and making payments.

Waitress/Bartender

Holbrook Diner
Holbrook, NY
09.2010 - 10.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Childcare Provider

Private Individual- The Aarsheim Family
Sound Beach, NY
09.2018 - 03.2020
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Education

Regents Diploma - Liberal Arts

William Floyd High School
Mastic Beach, NY
06.2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Central Island Insurance Agency
10.2022 - Current

Childcare Provider

Private Individual- The Aarsheim Family
09.2018 - 03.2020

Waitress/Bartender

Holbrook Diner
09.2010 - 10.2015

Regents Diploma - Liberal Arts

William Floyd High School