KRISTIN BAURICHTER
Lowes Home Improvment
Fargo,TX
10
years of professional experience
Front Desk Agent with experience handling guest check-ins, reservations, billing, and issue resolution in busy hotel settings. Manages reservation systems, cash handling, and accurate guest records while resolving guest billing disputes and keeping service smooth during high-volume arrivals and departures. Builds repeat business through personalized guest support, clear communication, and prompt follow-through on requests.
Work History
Cashier/Customer Service
7 Months- Complete [number]% of register balancing tasks each shift by reconciling cash drawers and posting payments correctly.
- Process [number] customer transactions per shift while handling payments accurately and keeping lines moving.
- Greet customers promptly and provide clear assistance with purchases, returns, and store questions.
- Handle cash, credit, and debit payments while following store procedures for accurate checkout processing.
- Resolve customer concerns at the register with patience, professionalism, and practical problem-solving.
- Keep the checkout area organized, stocked, and ready for steady customer traffic throughout the day.
Front Desk Agent
11 Months- Processed [number] guest reservations weekly using hotel management software, confirming details and payment information.
- Managed check-in and check-out procedures efficiently, verifying reservations, identification, and room key access for each guest.
- Resolved guest concerns promptly and professionally, delivering service recovery that supported positive feedback and repeat visits.
- Maintained accurate payment, billing, and reservation records while posting charges and reviewing folios at checkout.
Bank Teller
1 Year 8 Months- Balanced cash drawers accurately at shift end and reconciled discrepancies to protect financial records.
- Handled cash, currency, and coin packaging while turning in excess cash to maintain drawer security.
- Supported customers with compromised debit cards, opened new accounts, and placed check orders accurately.
- Maintained confidentiality, confirmed personal and payment details, and followed security and PCI standards.
- Kept the branch environment clean and organized while answering phone inquiries and supporting a welcoming front desk.
Teller
2 Years 11 Months- Maintained balanced cash drawers throughout shifts by following accurate handling procedures and verifying transactions.
- Completed daily teller duties efficiently while handling routine transactions with consistency and attention to detail.
- Improved customer satisfaction by resolving issues quickly and answering questions with a friendly, professional approach.
Front Desk Agent
2 Years- Managed reservation intake across phone, in-person, and computer channels, confirming details and maintaining accurate guest records.
- Welcomed arriving guests, verified identification, issued room keys, and answered questions to support a smooth check-in experience.
- Handled incoming calls professionally, routed inquiries to the appropriate personnel, and responded promptly to guest needs.
- Calculated room billings, reviewed charges with guests at checkout, and processed cash and credit payments accurately.
- Resolved guest issues quickly, offered local recommendations, and maintained a clean, organized front desk area.
Education
High School Diploma
Skills
Front desk management
Guest relations
Check-in/check-out procedures
Concierge coordination
Service recovery
Reservation management
Room assignments
Reservation systems
Inventory control
Rate quoting
Cash handling
Transaction accuracy
Cash drawer reconciliation
Payment posting
Guest issue resolution
Time management
Conflict resolution
Front office support
Shift coordination
Shift handoff procedures
Guest complaint handling
Room rate management
Group reservations
Overbooking management
Night audit procedures
Timeline
Cashier/Customer Service
Lowes Home Improvment
03.2026 - CurrentRead More
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Moorhead High School
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