KRISTIN BELANGER

• Joined Advanced Business Solutions team that works with resolving billing, repair and change of service matters for small to medium and enterprise accounts.

• Supports change, celebrates success, learns from feedback

• Proficient in tools such as CSG, Cafe, Salesforce, Webtop etc.

• Effectively uses data to recommend and make decisions

• Works together and influences effectively across teams

• Provided advanced technical support & service to internal and external customers by promptly answering escalated inquiries, providing accurate information while troubleshooting and problem solving. Exercised sound judgment in all matters related to the customer, balancing the interest of both the customer and the company.

• Effectively troubleshooted issues & equipment relating to connectivity, network, equipment, identifying LAN issues, email and mail delivery problems, client con-figuration, domain issues, PC/Mac workstation configuration, DNS problem and proxy server configurations, server level issues and webhosting. Follow up with all issues to ensure MTTR and clearly documenting tickets.

• Prioritizes workload and manages multiple time sensitive issues at once.

• Demonstrates functional skill to troubleshoot and resolve technical problems, billing and other general account inquiries through both verbal and written means to maximize the customer experience, with demonstrated ability to articulate relevant information.

• Proven ability to learn quickly and adapt to new situations.

•Self-motivated, with a strong sense of personal responsibility.

•Skilled at working independently and collaboratively in a team environment.

• Served as a reliable point of contact for staff members seeking assistance or information related to company policies or procedures.
• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Contributed to team success through collaborative problem-solving efforts during times of high workload or tight deadlines.