Kristin Berrios
Grand Rapids
Summary
Seasoned Health Information Management professional with 25 years of experience in medical records, healthcare documentation, and provider support. Specializes in HIPAA compliance, electronic medical records (EMR), and auditing. Committed to delivering accurate and confidential healthcare solutions. Seeking to apply expertise within a healthcare, legal, or insurance organization in West Michigan.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ROI Specialist
MRO Corporation
Grand Rapids
12.2018 - 01.2026
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Performed scanning of incoming documentation to ensure accurate electronic records.
- Scanned and validated medical records for upload.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Tracked and processed release of information requests, ensuring timely access to patient data for authorized individuals.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Participated in quality assurance activities, improving accuracy and privacy standards for patient records.
- Assisted patients with requests for their medical records, guiding them through the process.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Coordinated with healthcare providers to clarify unclear or incomplete information in records.
- Assisted in auditing medical records for compliance with legal and regulatory standards.
- Reviewed and updated medical records for completeness and accuracy, contributing to compliance with regulatory standards.
- Handled incoming calls and directed callers to appropriate department or employee.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
HIM Technician II
SHMG CardiovascularSpectrum Health
Grand Rapids
09.2005 - 04.2018
- Processed incoming communications regarding patient health information, ensuring timely and accurate responses.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Answered inquiries from patients and and or their families about their medical records.
- Provided guidance and assistance to other HIM staff on departmental procedures.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Monitored adherence to organizational policies concerning privacy, security and retention of health information.
- Reviewed medical records for completeness, accuracy, and compliance with regulatory standards, enhancing data integrity.
- Executed release of information requests per established policies, facilitating patient access to medical records.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Facilitated timely retrieval of patient medical records for physicians and treating team members.
Education
Associate of Arts -
Grand Rapids Community College
Grand Rapids, MI12-1995
Recreation Administration
Aquinas College
Grand Rapids, MISkills
- HIPAA compliance
- EMR/EHR systems
- Medical terminology proficiency
- Medical records audits
- Quality assurance
- Patient inquiries
- Scanning and imaging software
- Problem solving
- Attention to detail
- Time management
- Multitasking skills
- Client relations
- Customer service strategies
- Effective communication
Certification
CPR,First Aid, and AED certified
Affiliations
Southern Little League Girls Softball Coach/Director 2007-2012
Timeline
ROI Specialist
MRO Corporation
12.2018 - 01.2026
HIM Technician II
SHMG CardiovascularSpectrum Health
09.2005 - 04.2018
Associate of Arts -
Grand Rapids Community College
Recreation Administration
Aquinas College