Kristin Booth
Middletown
Summary
Dynamic customer service professional with extensive experience at Graphic Information Systems, excelling in problem resolution and customer relations. Proven ability to enhance customer satisfaction through effective communication and staff training. Proficient in data entry and Microsoft Excel, consistently delivering high-quality service and fostering positive client relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Graphic Information Systems
Mason, OH
12.2020 - Current
- Assisted customers with inquiries, providing timely and accurate information on products and services.
- Resolved customer complaints efficiently, ensuring satisfaction and maintaining positive relationships.
- Processed customer orders through ensuring accuracy and timely fulfillment.
- Collaborated with team members to improve service delivery processes, enhancing overall customer experience.
- Trained new staff on best practices for handling customer interactions and using support systems.
Printer
Graphic Information Systems
Mason, OH
12.2020 - 11.2023
- Operated printing machinery to produce high-quality materials.
- Set up and adjusted printing equipment for various projects.
- Monitored print runs for quality assurance and consistency.
- Collaborated with design teams to ensure accurate color reproduction.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Trained new employees in proper use of equipment, safety procedures, and company policies.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
Server Trainer
Cracker Barrel
Sharonville, OH
10.2009 - 12.2020
- Trained new servers on menu knowledge and customer service standards.
- Assisted in developing training materials to enhance onboarding processes.
- Monitored server performance, providing feedback for improvement and consistency.
- Implemented best practices for food safety and sanitation compliance training.
- Conducted assessments of training effectiveness, adjusting programs as needed for better outcomes.
- Supported management in identifying high-potential staff for advanced training opportunities.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
Education
High School Diploma -
Middletown High School
Middletown, OH05.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Paperwork processing
- Order processing
- Staff training
- Multi-line phone talent
Timeline
Customer Service Representative
Graphic Information Systems
12.2020 - Current
Printer
Graphic Information Systems
12.2020 - 11.2023
Server Trainer
Cracker Barrel
10.2009 - 12.2020
High School Diploma -
Middletown High School