Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Brantley

Quality Assurance
West Des Moines,IA

Summary

Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures. Enthusiastic team member eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of client need and delivery of exceptional results and training in personal insurance. Motivated to learn, grow and excel in related positions.

Overview

16
16
years of professional experience

Work History

Senior Quality Assurance Specialist

Cognizant Technologies
Des Moines, IA
01.2016 - Current
  • Provided regular updates to team leadership on quality metrics, communicating consistency problems or production deficiencies with quality and production leadership.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.

Assistant General Manager

Copart Auto Auctions
Des Moines, IA
03.2012 - 03.2015
  • Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Insurance Claims Manager

Nationwide Insurance Company
Des Moines, IA
12.2004 - 03.2012
  • Determined proper course of action for claims processing.
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.

Education

Bachelor of Science - Business Management

University of Phoenix
Des Moines, IA

MBA - Business Administration

University of Phoenix
Des Moines, IA

Master of Arts - Education

University of Phoenix
Des Moines, IA

Skills

Correction action planning

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Timeline

Senior Quality Assurance Specialist

Cognizant Technologies
01.2016 - Current

Assistant General Manager

Copart Auto Auctions
03.2012 - 03.2015

Insurance Claims Manager

Nationwide Insurance Company
12.2004 - 03.2012

Master of Arts - Education

University of Phoenix

MBA - Business Administration

University of Phoenix

Bachelor of Science - Business Management

University of Phoenix
Kristin BrantleyQuality Assurance