KRISTIN BUTTERFIELD
Inverness,FL
Summary
Dynamic outgoing personality with background in customer service and food service industry. Proven track record of successfully leading a team while delivering exceptional customer service. I'm Passionate about developing strong relationships with customers, staff, and suppliers. Fast learner .. •Completed numerous management and team building courses .. I learned every aspect of the operations from dish washer to cook to management. And went to the Qdoba convention in Denver co.. where I was trained in management, HR and hospitality . •completed my ServeSafe certification in 2016 . I was promoted to Assistant Gm and helped over see . Both west and east side stores In Casper. 17+ years experience . Wide range from .hotel hospitality, cashiring , running a fuel desk at major travel plazas .7 + yrs cooking , prep cook .grill to flat top.. I'm energetic eager to work like fast paced, not shy! helpful and loyal.
Overview
11
11
years of professional experience
Work History
Kitchen Supervisor/Cook Shift Leader
Windriver Brewing Co
06.2020 - 11.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Monitored food preparation, production, and plating for quality control.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
Reservations Manager
Uhaul Moving And Storage
03.2017 - 03.2019
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Handled special requests from guests with utmost professionalism, personalizing their stay experience whenever possible.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Assistant Manager
Qdoba Mexican Grill
02.2013 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Evanston Highschool
Evanston, WY05.2001
Skills
- Inventory Control
- Operations Management
- Staff Training
- Food presentation
Timeline
Kitchen Supervisor/Cook Shift Leader
Windriver Brewing Co
06.2020 - 11.2023
Reservations Manager
Uhaul Moving And Storage
03.2017 - 03.2019
Assistant Manager
Qdoba Mexican Grill
02.2013 - 03.2018
High School Diploma -
Evanston Highschool