Kristin Carson
OWNER
Wesley Chapel
Summary
Ambitious professional driven to launch a career in health care. Equipped with solid time management and interpersonal skills. Looking to apply experience to a job in the medical industry. Authorized to work in the US for any employer
Overview
20
20
years of professional experience
1
1
Language
Work History
Personal Shopper
Instacart
01.2021 - Current
- Utilized Instacart's mobile application to fulfill orders, recommend substitutions, and collaborate with customers to fulfill special requests and exceed service expectations. Shopped at designated stores, verified replacements items, selected fresh produce, and delivered groceries in a timely manner to waiting customers.
- Demonstrate self-motivation and excellent time management skills
- Maintain high customer satisfaction rating.
- Respond promptly to customers requests
- Advised customers on suitable replacements for expired or unavailable products
- Address customer inquiries with oral and/or written communication
- Handling multiple simultaneous orders and transactions efficiently
- Provided prompt and accurate service to ensure customer satisfaction within tight time frames
- Carefully bag groceries to preserve product quality, separating fragile items and maintain proper temperature for perishables
- Fostered a positive rapport with grocery store staff though professionalism and friendliness
OWNER
Helping Hands Private Transport
01.2015 - 12.2025
- Non-Emergency Medical Transport for all ages. Handles telephone inquiries.
- Manages daily office operations and maintenance of equipment. Handles and processes confidential patient information. Calls daily to confirm patient appointments. Completed all mandatory education and training classes.
- Interacted with patients, families, hospital staff and the general public. Operates and maintains non-emergency vehicle in a safe, efficient manner while obeying all traffic laws. Strictly follows all federal and state guidelines for release of information. Ensured HIPAA compliance. Maintained patient privacy and confidential patient information.
Cashier/Server
2 Asians & A Grill
02.2011 - 01.2015
- Accepted payment from customers and made change as necessary. Assisted co-workers. Checked the quantity and quality of received products. Used all food handling standards. Communicated with customers regarding orders, comments, and complaints. Assisted guests with making menu choices in an informative and helpful fashion. Managed closing duties, including restocking items and reconciliation of the cash drawer. Provided high quality service.
Lead Server
Yamato Japanese Steakhouse
01.2009 - 07.2011
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators. Correctly calculated charges, issued bills and collected payments. Maintained a professional tone of voice and words at all times, including during peak rush hours. Politely answered phones promptly and recorded and confirmed reservations. Greeted guests and communicated about wait time. Maximized table turns and rotated seating for maximum guest satisfaction.
Assistant Store Manager
Bealls Outlet
03.2006 - 04.2009
- Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Trained staff to deliver outstanding customer service. Displayed the appropriate signage for products and sales promotions. Designed displays to make the store experience interactive and engaging. Authorized payment of invoices and return of merchandise. Printed various labels and tags for all merchandise. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Education
High School Diploma - Child Development
Tarpon Springs High School
Tarpon Springs, FL01.2004
Skills
Customer service
Heavy lifting
Relationship building
Flexible schedule
Attention to detail
Accurate money handling
Product knowledge
Timeline
Personal Shopper
Instacart
01.2021 - Current
OWNER
Helping Hands Private Transport
01.2015 - 12.2025
Cashier/Server
2 Asians & A Grill
02.2011 - 01.2015
Lead Server
Yamato Japanese Steakhouse
01.2009 - 07.2011
Assistant Store Manager
Bealls Outlet
03.2006 - 04.2009
High School Diploma - Child Development
Tarpon Springs High School