Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Kristin Christensen

Adairsville,GA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

21
years of professional experience

Work History

QUALITY INN ADAIRSVILLE
ADAIRSVILLE, Georgia

Assistant Manager
10.2022 - Current

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Quality Inn
Crossville, TN

Assistant Manager
09.2015 - 05.2021

Job overview

  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Quality Inn
Rome, GA

Front Desk Associate
03.2008 - 10.2014

Job overview

  • Used internal software to process reservations, check-ins and check-outs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered guest questions and referred to local points of interest.
  • Maintained cleanliness and organization of front desk area.
  • Asked customers questions to meet special requests.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Maintained transaction security by verifying payment cards against identification.
  • Performed basic daily bookkeeping tasks.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Maintained clean and organized front desk areas to uphold polished company image.

Papa John's Pizza
Lake Havasu City, AZ

Delivery Driver
02.2002 - 02.2008

Job overview

  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Fostered positive working relationships with regular customers.
  • Kept detailed records of deliveries and money received from customers.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.

New West Dental Ceramics
Lake Havasu City, AZ

Dental Ceramist
04.2002 - 01.2007

Job overview

  • Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
  • Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
  • Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
  • Inspected broken or out-of-date apparatus for special specifications before repairing and making new ones.
  • Adhered to specifications to craft well-fitting appliances.
  • Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines.
  • Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
  • Constructed artificial metal and porcelain teeth with attractive finishes and durable frameworks.
  • Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
  • Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
  • Completed detailed models of patients' mouths to create accurate devices.

Education

Lake Havasu High School
Lake Havasu City, AZ

High School Diploma
05.1986 - 05.1986

University Overview

Skills

Business administration

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Additional Information

Additional Information

I have worked in a convenience store back in the early 90's. I loved the fast pace of the store. Meeting new people and having my regular customers.

Timeline

Assistant Manager
QUALITY INN ADAIRSVILLE
10.2022 - Current
Assistant Manager
Quality Inn
09.2015 - 05.2021
Front Desk Associate
Quality Inn
03.2008 - 10.2014
Dental Ceramist
New West Dental Ceramics
04.2002 - 01.2007
Delivery Driver
Papa John's Pizza
02.2002 - 02.2008
Lake Havasu High School
High School Diploma
05.1986 - 05.1986
Kristin Christensen