KRISTIN CLARK
Winter Garden,Florida
Summary
Dynamic professional with extensive experience at GEHA, specializing in claims processing and team leadership. Demonstrated success in enhancing customer relationships and ensuring HIPAA compliance. Proficient in medical terminology and inventory management, consistently delivering results in fast-paced environments through attention to detail and effective collaboration. Determined professional with strengths in organization, self-motivation and time management. Known as dedicated team player and mentor. Reliably completes top-notch work.
Overview
14
14
years of professional experience
Work History
Pro Shop Assistant
Walt Disney World Golf
Lake Buena Vista, Florida
04.2025 - Current
- Organized merchandise displays to enhance customer experience and engagement.
- Assisted customers with product selection and inquiries in the pro shop.
- Processed transactions efficiently using point-of-sale systems and maintained cash handling.
- Scheduled tee times and coordinated bookings for guests and members.
- Provided equipment recommendations based on customer needs and preferences.
- Developed relationships with regulars through friendly conversation during shifts.
Executive Administrative Assistant
Montverde Academy
Montverde, Florida
09.2022 - 04.2025
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Reconciled all expenses monthly for Academy Infirmary operations.
- Organized and led meetings on care, expenses, and improvements within Infirmary.
- Scheduled Infirmary staff for all upcoming events requiring medical personnel.
- Collaborated with Academy Athletic trainers to implement process improvements.
- Coordinated with Academy Associates to schedule major sporting events on campus.
- Monitored medical supply levels and submitted replenishment orders proactively.
- Managed medical records by filing, organizing, and scanning documents.
Senior Medical Claims Associate
GEHA
Independence, Missouri
06.2011 - 08.2022
- Examined claims forms and records to determine coverage for claim audits.
- Processed medical claims following established processing criteria, including paid and denied cases.
- Maintained knowledge of claims principles, medical terminology, and HIPAA regulations.
- Identified discrepancies between patient information and claims data, resolving issues efficiently.
- Supervised a team of 12-15 claims department staff, conducting performance reviews and recommending promotions.
- Trained new claim auditors to enhance departmental capabilities.
- Monitored claims status in processing system, ensuring timely updates and accuracy.
- Responded to inquiries from insurance companies, providers, and facilities, facilitating clear communication.
Education
Certificate - Medical Billing and Coding
Florida Technical College
Orlando, FL01.2024
EMT / Paramedic Training -
AMR First Responders Service
Kansas City, MO01.2010
Business Administration -
Maple Woods College
Kansas City, MO01.2004
Diploma -
William Chrisman High School
Independence, MO01.2003
Skills
- Medical terminology
- Electronic health records
- Patient scheduling
- Medical billing
- HIPAA compliance
- Customer relationship management
- Team collaboration
- Claims processing
- Inventory management
- Attention to detail
- Medical receptionist experience
- Patient check-in and check-out
- Medical office procedures
References
- Tiffani Law, Montverde Academy, 352-478-5681
- Nayda Abreau, Montverde Academy, 407-694-6913
- Noelle McQuillan, Arrowhead South, 407-765-4513
- Emily Wright, Arrowhead South, 859-663-6908
- Melanie Williams, GEHA, 816-786-9943
- Lisa Guck, Personal, 678-431-5791
- Theresa Hawk, Personal, 215-932-3502
Timeline
Pro Shop Assistant
Walt Disney World Golf
04.2025 - Current
Executive Administrative Assistant
Montverde Academy
09.2022 - 04.2025
Senior Medical Claims Associate
GEHA
06.2011 - 08.2022
Certificate - Medical Billing and Coding
Florida Technical College
EMT / Paramedic Training -
AMR First Responders Service
Business Administration -
Maple Woods College
Diploma -
William Chrisman High School
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