KRISTIN CLEGG
Roswell,GA
Summary
Results-driven leader with 9+ years of experience in healthcare technology, specializing in operations leadership, strategic partnerships, and project management. Proven success leading high-performing teams, managing complex initiatives, optimizing operational processes, and collaborating across cross-functional teams to deliver scalable solutions and improve customer outcomes. Recognized for building strong stakeholder relationships, driving continuous improvement, and solving complex business challenges.
Overview
10
10
years of professional experience
Work History
Operations Manager
athenahealth
01.2024 - Current
- Lead a team of 10 specialists supporting athenahealth's strategic and enterprise clients by designing billing rules that resolve workflow issues and meet payer-specific claims requirements. Provide coaching, oversee workload prioritization, and partner with cross-functional teams to ensure accurate, timely implementation while consistently achieving service-level objectives.
- Direct operational planning for high-priority enterprise client requests, overseeing request intake, solution scoping, resource prioritization, and cross-functional execution to ensure timely, high-quality delivery.
- Partner with executive stakeholders, strategic clients, and cross-functional teams to resolve complex escalations, align on solution design, and drive successful business outcomes.
- Partner with Product, Engineering, Coding, QA, and Customer Success teams to align operational priorities, remove implementation barriers, and improve service delivery for enterprise clients.
- Analyze operational metrics, team capacity, and performance trends to optimize resource planning, task execution, and operational efficiency.
- Led process improvement initiatives that streamline workflows, improve cross-functional collaboration, and enhance the client experience.
- Develop and mentor a high-performing team through coaching, performance management, and career development while fostering a culture of accountability, collaboration, and continuous improvement.
Senior Partner Success Manager
athenahealth
08.2021 - 01.2024
- Managed athenahealth's Accelerate tier of Marketplace Partners, representing approximately $5M in annual recurring revenue (ARR), by cultivating executive relationships, driving partner growth, and serving as the primary point of contact and strategic advisor throughout the partnership lifecycle.
- Owned the end-to-end partner lifecycle, from business development and solution design through contract execution, technical integration, Marketplace launch, and ongoing account growth.
- Partnered cross-functionally to design and launch athenahealth's Accelerate Partner program, creating standardized engagement processes, joint business planning frameworks, and Gainsight workflows that improved partner visibility and lifecycle management.
- Developed and executed joint business plans with strategic partners, collaborating with Marketing to increase Marketplace adoption, expand partner visibility, and drive mutual business growth.
- Represented athenahealth Marketplace at industry conferences and networking events, cultivating relationships with prospective partners and expanding the Marketplace ecosystem.
Senior Project Lead
athenahealth
08.2019 - 08.2021
- Managed approximately 90 customer implementation projects over two years, typically overseeing 10–12 projects simultaneously across private practices and enterprise customers.
- Facilitated planning meetings with practices to define project scope, understand organizational goals and strategy, identify dependencies, and establish preliminary go-live dates.
- Fostered cross-functional collaboration across multiple internal stakeholders to ensure project deliverables were met.
- Conducted comprehensive risk assessments at various stages of the project, identifying critical issues, performing independent research, and formulating recommendations to support successful go-live.
- Served as a dedicated escalation point for the team.
Project Lead
athenahealth
05.2017 - 08.2019
- Managed onboarding timelines, project deliverables, and client relations while delivering exceptional service.
- Ensured alignment on training and go-live strategy while focusing on customized workflows, practice engagement strategy, and workflow cutover from legacy system to athena.
- Led the team transition to Salesforce Project product, resulting in improved departmental documentation and reporting.
- Collaborated in multiple working groups to improve client experience and departmental processes.
Talent Acquisition Specialist
Marketsource
05.2016 - 05.2017
- Awarded MVP, Core Values, and Top Producer in December 2016.
- Supervised and mentored a team of 10+ recruiters and oversaw training for new hire classes.
- Managed the full cycle recruiting process from sourcing to behavioral interviewing and onboarding paperwork.
Education
Bachelor of Business Administration -
Reinhardt University
01-2016
Skills
- Project Management
- Workflow Optimization
- Cross-Functional coordination
- Stakeholder Management
- Escalation Management
- Performance Metrics & Reporting
- Team Leadership & Coaching
- Client relationship management
- Executive Communication
- Problem solving
Timeline
Operations Manager
athenahealth
01.2024 - Current
Senior Partner Success Manager
athenahealth
08.2021 - 01.2024
Senior Project Lead
athenahealth
08.2019 - 08.2021
Project Lead
athenahealth
05.2017 - 08.2019
Talent Acquisition Specialist
Marketsource
05.2016 - 05.2017
Bachelor of Business Administration -
Reinhardt University