Kristin Collazo,LPN
Apopka
Summary
Accomplished Assisted Living Executive Director and Nurse with a proven track record in enhancing resident experiences and addressing family concerns. Expertise in AHCA regulations and driving revenue growth, combined with strong leadership and financial management skills. Recognized for strategic planning and high productivity, ensuring efficient operations and stakeholder satisfaction. Committed to leveraging these capabilities to foster growth in a progressive organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Executive Director
Sonata Windermere- Agewell Solvere
Windermere, FL
04.2024 - Current
- Consistently increased Net Operating Income (NOI) by driving occupancy growth, strengthening referral pipelines, optimizing labor spend, and implementing cost-control strategies without compromising care quality
- Spearheaded initiatives to elevate occupancy from 60% to 98%, sustaining full capacity thereafter.
- Facilitated comprehensive planning efforts aimed at strengthening community engagement initiatives.
- Oversaw budget management and resource allocation for operational efficiency.
- Collaborated with stakeholders to improve resident satisfaction and service delivery.
- Implemented staff training programs to enhance team performance and development.
- Facilitated communication between departments to ensure alignment on organizational goals. Servant leader dedicated to associate engagement and retention, with a proven ability to lead crucial conversations that drive accountability, strengthen team performance, and support a positive culture
- Partnered in onboarding executive directors across sister communities, delivering hands-on support to ensure smooth transitions, regulatory compliance, and operational success
- Partnered with marketing to drive community engagement through events, while maintaining strong, transparent communication with residents and families to support satisfaction and trust
- Designed and implemented staff training programs to enhance team performance and professional development, while serving as a hands-on leader actively involved in daily operations.
Executive Director
Serenades West Orange- Sonata- Agewell Solvere
Winter Garden, FL
05.2023 - 06.2024
- Reduced overtime from 10% to 1% within two months through strategic labor management, optimized scheduling, and improved operational efficiency.
- Consistently maintained occupancy above 90% through strategic census development, strong referral partnerships, and a focus on resident satisfaction and retention and provided oversight of all departments to ensure compliance with established policies and procedures.
- Reviewed and approved annual operating and capital budgets for company.
- Enhanced first impressions and online reputation by improving Google ratings and overall resident and family experience, positioning the memory care community as a preferred provider.
- Selected to serve concurrently as Administrator for Serenades West Orange and Sonata Windermere for a three-month period, maintaining operational excellence, regulatory compliance, and high-quality resident care across both communities.
Executive Director
Brookdale Wekiwa Springs
Apopka, FL
06.2021 - 06.2023
- Acting as contact for all staff, residents, prospects, community organizations, government agencies and the public.
- Hands on leader that maintain a high degree of resident satisfaction and retention through the delivery of high quality services.
- 124% occupancy growth within 3 months
- Highly qualified in Sales and proficient in closing and Business Development/ Outreach
- In conjunction with regional operations, executed annual operating and capital budgets and continually explores means of revenue enhancement and expense reduction.
- Led strategic staffing and recruitment for the entire community, eliminating $60,000/month in agency labor costs while maintaining optimal staffing levels and minimal to no overtime.
- Memory Care/ Independent/ Assisted Living
- 100% occupancy steadily
Health and Wellness Director of Nursing
Brookdale Lake Orienta
Altamonte, FL
08.2020 - 06.2021
- Memory Care/ Independent/ Assisted Living – Same duties as below in addition to Covid-Testing
- Health and Wellness Director of Nursing
Area Director of Clinical Compliance
Madison at Ocoee
Ocoee, FL
11.2019 - 12.2020
- Provided clinical oversight across multiple communities, leading onboarding, mentoring, and ongoing support of Wellness Directors to ensure regulatory compliance and high-quality care standards.
- Facilitate continuity of care for residents receiving home health care, hospice services, and other third-party healthcare-related services, social work, case management/ In house COVID-19 testing
- Hiring and staffing of employees, including taking on – call
- Facilitates podiatry, dermatology, and neuro psych visits in house for multiple communities
- Developed, implemented, and maintained clinical policies and procedures to ensure regulatory compliance, support quality care delivery, and promote operational consistency.
- Keeps up with budgeting, residents' charts being up to Company and ACHA standards, education and in-service of employees, educating. Training new nursing directors for other communities.
Health and Wellness Director of Nursing
Brookdale
Ocoee, FL
04.2017 - 11.2019
- Geriatrics, Orders, Medication administration, wellness checks, dressing changes, pharmacy requests, labs
- Assessments, BSR/PSR, direct supervision of community-based licensed, certified and non-certified clinical associates, financials, scheduling, managing 50 employees
- Facilitate continuity of care for residents receiving home health care, hospice services, and other third party healthcare-related services, social work, case management
- Hiring and staffing of employees, including taking on – call
- Facilitates podiatry, dermatology, and neuro psych visits in house
- Keeps up with budgeting, residents charts being up to Brookdale and ACHA standards, education and in-service of employees, educating. Training new nursing directors for other Brookdale communities.
- Health and Wellness Director of Nursing
Licensed Practical Nurse
Children's First -Pediatrics
Orlando, FL
11.2016 - 10.2018
- PIER DIEM NURSE
- Medically unstable pediatrics infant-teenager, medication administration, g-tube, vents, vitals, apnea monitor
Licensed Practical Nurse 2
Orlando Health
Orlando, FL
07.2013 - 07.2018
- Winnie Palmer's Emergency Room
- IV team LPN for ORMC
- Triage 01/18-08/18
- IV starts, IV therapy, emergent deliveries, Lab draws, medication administration, pregnancy test, Udip POCT, accuchecks, labor and delivery, assist in breastfeeding support
- Injections: Methotrexate, Betamethasone, Rhogam, Tdap, Flu, and others
- Discharge education, communication with physicians
- UF Health Cancer Center – Infusion Center
- 01/15-08/18 PRN
- IV therapy: electrolyte replacement, Zometa, IVIG, Injectefer, Fluids/Injections/Therapeutic phlebotomy
- Orlando Regional Medical Center Level 1 Trauma Center
- PREOP/PACU 01/17-01/18
- Medication administration, Code cart monitoring, IV therapy, Vitals, Surgery preparation, Patient Care, Assist in A-line insertion, central line insertion, SWAN insertion, surgery antisepsis protocol, 30 plus IV insertion per day. Phlebotomy
- Orlando Regional Medical Center Level 1 Trauma Center
- Rehab; BIRC Unit/Med Surg
- 08/13-01/17
- Provided and documented individualized patient care to include patient evaluation, education, medication administration, IV therapy, treatments and patient safety as directed by the RN.
- Med surg population-
- Pediatrics 12 and older-Neruo patient populations-
- Eternal feedings Peg/Gtube/Dophoff-Monitored blood administration, Phlebotomy, wound Vac, Dressing Changes
- Licensed Practical Nurse 2
Nursing Assistant 2
Orlando Health Rehab; BIRC Unit
Orlando, FL
10.2013 - 09.2016
Education
Bachelors in Health Management -
Western Governors University
Utah10-2025
Practical Nursing Diploma - Nursing
Herzing University
Winter Park, FL10-2016
Patient Care Tech Diploma -
Concorde Career College
Orlando, FL08-2013
Health Sciences Degree - Prerequisites towards Nursing Program
Valencia Community College
Orlando, FL01-2006
Skills
- Patient care and medication administration
- Healthcare compliance and regulatory standards
- Staff training and development
- Budget management and reporting
- Community outreach initiatives
- Leadership and team management
- Operational planning and efficiency
- Growth management strategies
- Empathy in nursing practices
- Net Operating Income (NOI) growth
- Strategic, successful occupancy growth
- Leadership mentorship
- Community engagement
- Strategic planning
- Staff management
- Relationship building
- Operations management
- Budgeting and financial management
- Compliance and regulations
- Business development
- Resident satisfaction
- NOI Growth
Certification
- FSLA Leadership Academy
- LPN PN 5228544
- Core trained ALF administrator
- Certified Dementia Practitioner
- Notary
- Lactation certified
Timeline
Executive Director
Sonata Windermere- Agewell Solvere
04.2024 - Current
Executive Director
Serenades West Orange- Sonata- Agewell Solvere
05.2023 - 06.2024
Executive Director
Brookdale Wekiwa Springs
06.2021 - 06.2023
Health and Wellness Director of Nursing
Brookdale Lake Orienta
08.2020 - 06.2021
Area Director of Clinical Compliance
Madison at Ocoee
11.2019 - 12.2020
Health and Wellness Director of Nursing
Brookdale
04.2017 - 11.2019
Licensed Practical Nurse
Children's First -Pediatrics
11.2016 - 10.2018
Nursing Assistant 2
Orlando Health Rehab; BIRC Unit
10.2013 - 09.2016
Licensed Practical Nurse 2
Orlando Health
07.2013 - 07.2018
Practical Nursing Diploma - Nursing
Herzing University
Patient Care Tech Diploma -
Concorde Career College
Health Sciences Degree - Prerequisites towards Nursing Program
Valencia Community College
Bachelors in Health Management -
Western Governors University