Kristi Comfort
McMinnville,TN
Summary
Experienced Customer Service Representative with more than two years in diverse fields. Skilled in assisting customers in product or service choices as well as resolution of complaints and problems according to company guidelines. Ability to take charge and lead a group of coworkers to help production flourish. Possess ability to work under pressure in a fast paced environment. Excellent communication skills. Retain information quickly; adapt well to change. Manages time well and produces quality work. Action-focused individual with exceptional background spent in the automotive industry. Engaging demeanor experienced in working with various age groups. Safety-conscious individual comfortable lifting, pushing and pulling material weighing up to 75+ pounds. Dedicated to producing products of consistent quality. Excellent time management, organizational and written and verbal communication skills. Made recommendations, plans and suggestions to promote continuous improvement on production line. Tenacious group leader with advanced understanding of manufacturing industry. Skilled at maintaining rapport with internal and external customers and supervising maximum of 50 crew members during peak season. Perceptive and logical with excellent multitasking and problem-solving capabilities.
Overview
6
6
years of professional experience
Work History
Group Leader
Kasai North
Manchester, TN
10.2017 - 11.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Streamlined operations realizing significant improvements in production flow.
- Cultivated professional working relationships with peers and supervisors.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Boosted efficiency by coordinating projects and assignments for 20- 35 team members.
- Inspected products and machines to maintain quality and efficiency.
- Adjusted alignment of drills, guides and holding devices.
- Employed cloth welding techniques to assemble parts and components.
- Made sure that products were produced on time and are of good quality.
- Monitored employee actions for adherence to safety procedures.
Production Associate
McMinnville Tool And Die Inc
Mcminnville, TN
06.2017 - 10.2017
- Operate specialty machinery to fabricate, manufacture, assemble,or move products
- Maintain and monitor machine to make sure it functions properly
- Understanding of how operating machine works
- Conduct quality checks periodically.
- Managed open and close of batch process from start to completion for batch tracking.
- Helped with change-overs and set up to assist with job preparation and production functions.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Reviewed production specifications to verify accurate weights and measurements prior to mixing ingredients.
- Documented production information via daily system logs and discussed issues with management.
- Reviewed production schedules and streamlined processes.
- Organized work to meet demanding production goals.
- Prepared reports and technical documentation of day-to-day production processes.
- Monitored employee actions for adherence to safety procedures.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
Grill Cook
The Lovelady Center Kitchen
Birmingham, AL
12.2016 - 03.2017
- Prepare variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures
- Prepare food selections for cooking prior to beginning shift
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Oversaw care and maintenance of kitchen equipment.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Monitored line efficiency and implemented improvements for increased productivity.
- Distributed food to team members with efficiency in high-volume environment.
- Handled portion control activities according to specified instructions provided by chef.
- Provided support to crew members through all facets of food preparation and delivery.
- Prepared average of 250+ orders each shift.
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Planned and delegated all facets of ingredient preparation.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Grilled meats and seafood to customer specifications.
- Placed new inventory orders, received incoming shipments and followed health code requirements for storage.
- Grilled, cooked and fried foods such as french fries, eggs and pancakes.
- Served customers at steam tables with proper cooking, plating and delivery.
Cashier
Lovelady Thrift Store
Birmingham, AL
06.2016 - 12.2016
- Provided quality customer service including assisting customers in finding products
- Resolved customer complaints and issues in helpful, efficient manner according to company policy and ensuring customer satisfaction
- Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires
- Computed sales, prices, and totaled purchases; received and processed cash or credit payments.
- Maintained cash drawer of $5000 or more per shift
- Greeted over 200 customers per day
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $500 per month in new revenue
Waitress
Mings Buffet and Grill
Mcminnville, TN
03.2015 - 05.2015
- Maintained excellent communication with co-workers ensuring quick and accurate order preparation
- Accepted payment from customers, and made change as necessary
- Requested and recorded customer orders, and computed bills using cash registers or pencil and paper
- Cleaned and organized eating, service, and kitchen areas.
Logger
Mason Logging Company
Mcminnville, TN
04.2014 - 12.2014
- Sheared off limbs using various type of power equipment and chainsaws.
- Cleaned, maintained and inspected chainsaws on daily basis before each shift.
- Trained newly hired loggers in safety techniques and protective measures for equipment handling.
- Cleared brush from areas where trees were being prepared for removal.
- Handled bucking of trees and removed limbs that were cut down.
- Incorporated safety procedures into every shift to protect workers from accidents.
- Worked closely with other loggers to drag timber to loading deck.
- Chopped down trees that were diseased or had been affected by storms.
- Set up and removed cables prior to and after tree cutting.
- Measured logs and checked logs for defects.
- Reviewed tree heights and locations to establish clear and efficient plans for felling operations.
Education
Career Readiness class -
WorkFaith Birmingham
Alabama2017
GED Preparatory Classes -
The Lovelady Center
2017
Skills
- Health and safety procedures
- Continuous improvements
- Machinery operation
- Assembly protocols
- OSHA guidelines
- Production deadline management
- Decision Making
- Attention to Detail
- Team Building
- Excellent Communication
- Analytical and Critical Thinking
- PPE Compliance
- Flexible and Adaptable
- Honest and Ethical
- Policies and Procedures
- Reliable and Responsible
- Employee Training
- Work Task Prioritization
- Goal Setting and Achievement
- Team Leadership
Accomplishments
- Supervised team of 30 + staff members.
- Employee of the Month 10/2017
- Achieved 98% of sales quote.
- Trained and mentored 100+ employees.
- Achieved amazing quality by following the S.O.S. with accuracy and efficiency.
Timeline
Group Leader
Kasai North
10.2017 - 11.2021
Production Associate
McMinnville Tool And Die Inc
06.2017 - 10.2017
Grill Cook
The Lovelady Center Kitchen
12.2016 - 03.2017
Cashier
Lovelady Thrift Store
06.2016 - 12.2016
Waitress
Mings Buffet and Grill
03.2015 - 05.2015
Logger
Mason Logging Company
04.2014 - 12.2014
Career Readiness class -
WorkFaith Birmingham
GED Preparatory Classes -
The Lovelady Center