Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristin Cook

Charlestown,IN

Summary

Dynamic bar manager with a proven track record at Stevie Rays Blues Bar, excelling in customer service and team training. Recognized for enhancing sales through suggestive selling and fostering a clean, welcoming environment. Strong multitasker committed to operational excellence and conflict resolution, ensuring a memorable experience for all patrons.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Stevie Rays Blues Bar
10.2024 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender Shift Manager

Number 15
10.2023 - 12.2024
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.

Bar Manager

Stevie Rays Blues Bar
02.2017 - 09.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.

Education

Charlestown High School
Charlestown, IN
06-2004

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Suggestive selling
  • Team training and development

Certification

  • Licensed Bartender (Indiana) - 10/2022 - 10/2025

Timeline

Bartender

Stevie Rays Blues Bar
10.2024 - 05.2025

Bartender Shift Manager

Number 15
10.2023 - 12.2024

Bar Manager

Stevie Rays Blues Bar
02.2017 - 09.2023

Charlestown High School

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