Kristin Cota
Canton,NY
Summary
Dedicated Operations Coach specialized in employee training and operational compliance. Known for strong conflict resolution skills and enhancing team productivity. Ready to leverage expertise in performance management to contribute to organizational goals.
Overview
11
11
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
Malone, NY
08.2018 - Current
- Monitored daily operations to ensure compliance with company policies and procedures.
- Facilitated training sessions to enhance employee skills and knowledge retention.
- Created reports for management regarding operational performance.
- Conducted performance reviews and provided feedback to staff.
- Implemented new policies, procedures, and technology as required by company objectives.
- Resolved conflicts between team members or customers in a professional manner.
- Provided guidance and direction to team members on operational processes.
- Explained goals and expectations required of trainees.
- Coordinated daily operations to enhance team productivity and efficiency.
- Managed inventory control processes to ensure optimal stock levels and organization.
- Monitored employee attendance records, timekeeping, and payroll information.
- Coordinated with other departments to ensure smooth flow of operations.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Walmart
Potsdam, New York
05.2015 - 08.2018
- Coordinated daily operations to enhance team productivity and efficiency.
- Supervised staff performance and provided ongoing training support for development.
- Facilitated communication between departments to streamline project execution and workflows.
- Implemented best practices for operational procedures and employee engagement initiatives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Associate of Science - Business Administration
SUNY Canton
Canton, NY05-2002
Skills
- Operational compliance
- Employee training
- Performance reviews
- Inventory management
- Conflict resolution
- Team productivity
Timeline
Asset Protection Operations Coach
Walmart
08.2018 - Current
Assistant Manager
Walmart
05.2015 - 08.2018
Associate of Science - Business Administration
SUNY Canton